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Freddy AI for Ticketing
Freddy AI for Ticketing
Freddy AI with generative AI enhancements
Summarize: Automate ticket summaries for efficient collaboration
Rephrase: Improve support quality responses using AI
Solution article generator: Save time when creating help articles
Email Generator: Auto-create email responses with the Email Generator
Tone Enhancer: Match your tone to the context of the conversation
Message Expansion: Simplifying Response Creation
Introduction to Sentiment Analysis: Prioritize tickets based on customer sentiments
See all 8 articles
Freddy - Overview
Freddy Auto-recharge in Freshdesk
How the Facebook Messenger API update for Europe and Japan impacts Freddy AI customers
Email Bot
Auto-resolve customer tickets using the Email Bot
Freddy sessions - billing FAQs
Freddy Answers
Training Freddy Answers to provide instant resolutions
What are bot flows? How to trigger bot flows in Freshdesk?
How to create effective answers?
Measure the performance of Freddy Answers using Insights
Auto Triage
Setting up Auto Triage
Using Auto Triage suggestions
Measure the performance of Auto Triage using Reports
Assist Bot
Basics of the Assist Bot
How to build an Assist bot?
Enabling 'Multiselect' in an Assist bot conversation
Configuring 'Actions' in the Assist bot flows
Setting up your API Library in the Assist bot
'Conversations' in the Assist bot flow
Multilingual bot flows in the Assist bot
See all 9 articles
Response Assist
Use canned response suggestions to respond to tickets faster
Setting up the Thank You Detector
Use solution article suggestions to respond to tickets faster
Freddy Reports
Measure your CX automation performance with the Freddy Reporting app
Making the most with Freddy
Making the most out of your solution articles with Freddy
Improve agent productivity with Freddy
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