Freddy AI's Solution Article Generator is an innovative tool designed to improve the efficiency of support agents. It automates the creation of detailed help articles, saving agents valuable time. With just a few prompts, comprehensive solution articles can be generated quickly, allowing support teams to focus on resolving complex customer issues and increasing productivity and customer satisfaction.

Benefits of using Solution Article Generator

  • Save time: Quickly generate detailed help articles from simple prompts, allowing agents to manage more tasks in less time.
  • Increase productivity: Automate article creation to free up time for addressing more complex and critical customer issues.
  • Improve accuracy: Ensure consistency and accuracy in help content by leveraging AI-driven article generation.

Important considerations for using the feature

  • Profile Language Adaptation: Solution Article Generator creates articles in the agent's profile language, ensuring content aligns with your brand’s communication style. Verify language settings before generating articles.
  • Feature Accessibility: This is a Freddy AI Copilot add-on, accessible to Pro and Enterprise plans through your account manager or visit our pricing page.
  • Content Review: Although the article is automatically generated, always review and refine it to ensure clarity, accuracy, and alignment with your support strategy.

Enable or disable the feature

  1. Go to Admin settings and click the Freddy icon. For Customer Service Suite(CSS) account, go to Self Service and AI > Freddy for Tickets.
  2. Navigate to Generate solution article feature under Freddy AI Copilot.
  3. Toggle the switch to the right to enable the feature or to the left to disable it.

Use the Solution article generator

  1. Open the content editor: Click on Solutions in the left navigation menu. Go to the required category and select New Article to open the content editor.
  2. Enter prompts for the article: Provide a title and the necessary prompts related to the topic or issue the article addresses. For instance, if you're writing about resetting a password, prompts could include Enter your email address or Click the Reset Password button.
  3. Generate the article: Click Generate solution article from the toolbar options. This generates a detailed solution article. Note that the processing time will vary according to the complexity of your input.
  4. Revert if unsatisfied: Click Undo if the generated article does not meet your expectations, and refine your prompts for a better result.
  5. Review and edit the article: Revise the article for accuracy and clarity, and customize it for your audience by adding relevant images and product details.
    Note: Once you begin editing the generated article, you won't be able to use the Undo option.
  6. Publish the article: After finalizing the article and editing the article properties, publish it for your customers to access.


Solution article generator is a valuable tool for customer support agents who want to quickly and easily create detailed help articles. By following these simple steps, support agents can utilize this feature to save time and improve productivity.