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Freshworks
Sign up for
Freshworks Customer Service Suite
+1-866-832-3090
New Support Ticket
Support home
Solutions
Self-service Tools for Ticketing
Self-service Tools for Ticketing
Populating your Knowledge Base
Setting up your Knowledge Base
Optimizing your solution articles for search engines
Collaborate with your team to set up your Knowledge Base
Helping customers help themselves
Converting agent replies to Solution Articles
See all 10 articles
Managing your Knowledge Base
Content Management: Receiving feedback on an article
Content Management: Article Analytics
Restructuring your Knowledge Base
Automatic Sitemap Generation
Deleting an article, folder or category
See all 12 articles
Using community forums
Building your Community with Forums in Freshdesk
Setting up your Community Forums
Different forum types and what they do
Forum moderation and advanced spam protection
How to follow topics and forums in the community?
See all 6 articles
Multilingual Knowledge Base
Setting up a Multilingual Knowledge Base
Managing multilingual knowledge base using article status
Working with Approval workflow
How to use the approval workflow to collaborate with your team
Customizing roles of agents using the Knowledge base
Understanding the flow of article status during an approval process
Customer Support Portal Options
Portals & Portal Settings
Configuring a custom SSL certificate for your support portal
The All-new Freshdesk Portal - An overview
Customizing your customer portal
Understanding themes to personalize your customer portal appearance
See all 8 articles
Submitting a new support ticket
Creating a support account
Editing an end user profile
Using the Customer Support Portal
Submitting a ticket via Email
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