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Get Started with Knowledge Base
About Freshdesk Knowledge Base
Create and Organize Knowledge Base
Manage your Knowledge Base
Format your Articles
Converting agent replies to Solution Articles
Optimizing your solution articles for search engines
Collaborate with your team to set up your Knowledge Base
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Working with Approval workflow
How to use the approval workflow to collaborate with your team
Customizing roles of agents using the Knowledge base
Understanding the flow of article status during an approval process
Managing your Knowledge Base
Content Management: Receiving feedback on an article
Content Management: Article Analytics
Automatic Sitemap Generation
Managing your knowledge base for multiple products
Understanding article status
Working with Article Versioning
Understanding the Knowledge base dashboard
Multilingual Knowledge Base
Setting up a Multilingual Knowledge Base
Managing multilingual knowledge base using article status
Using community forums
Building your Community with Forums in Freshdesk
Setting up your Community Forums
Types of Community Forums
Forum moderation and advanced spam protection
Follow topics and forums in the community
Merge Forum Topics
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