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Freshworks Customer Service Suite
+1-866-832-3090
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Collaboration in Ticketing
Collaboration in Ticketing
Introduction to Collaboration
Overview of Collaboration
Manage Freshchat Tasks in Freshdesk
Parent Child Ticketing
Setting up Parent Child Ticketing
Creating child tickets on-the-go
Creating child tickets using templates
Parent Child Ticketing Views, Filters and Ticket Scope
Automate parent-child ticketing workflows
Create a new child ticket automatically using a webhook
Shared Ownership
Enabling Shared Ownership
Setting up Shared Ownership of Tickets
Using Bulk Actions and Scenarios
Shared Ownership and Ticket Views
Circumventing automations rules that remove Shared Ownership
Collaborators
Introduction to Collaborators
What are the different Collaborator roles and privileges?
How to set up Collaborators?
How to measure the performance of Collaborators?
Collaboration with Threads
Organize internal conversations with Threads
Collaborate using Forward Threads
Collaborate within the ticket using Discussion Threads
Collaborate on Notes, Agent or Customer replies using Private Threads
Using Threads on the Freshdesk iOS & Android mobile app
Configuring Automations on Thread updates on a ticket
What's changing with Threads - (Guide for existing customers)
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