Freshworks
Sign up for
Freshdesk Omni
+1-866-832-3090
Change Product
Freshdesk Omni
Freshchat
Freshdesk
Freshsales Suite
Freshsales
Freshmarketer
Freshcaller
Freshsuccess
Enter your search term here...
Search
NEW TICKET
LOGIN
Solutions
Login
Freshworks
Sign up for
Freshdesk Omni
+1-866-832-3090
New Support Ticket
Support home
Solutions
Collaboration in Ticketing
Collaboration in Ticketing
Introduction to Collaboration
Overview of Collaboration
Add and Use Collaborators to Assist in Ticketing
Manage Freshchat Tasks in Freshdesk
Parent Child Ticketing
Setting up Parent Child Ticketing
Creating child tickets on-the-go
Creating child tickets using templates
Parent Child Ticketing Views, Filters and Ticket Scope
Automate parent-child ticketing workflows
Create a new child ticket automatically using a webhook
Shared Ownership
Enabling Shared Ownership
Setting up Shared Ownership of Tickets
Using Bulk Actions and Scenarios
Shared Ownership and Ticket Views
Circumventing automations rules that remove Shared Ownership
Collaboration with Threads
Organize internal conversations with Threads
Collaborate using Forward Threads
Collaborate within the ticket using Discussion Threads
Collaborate on Notes, Agent or Customer replies using Private Threads
Using Threads on the Freshdesk iOS & Android mobile app
Configuring Automations on Thread updates on a ticket
What's changing with Threads - (Guide for existing customers)
Sign up for
Freshsales Suite
today
Start your
21
-day free trial. No credit card required. No strings attached.
Start Free Trial