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Solutions
Reports, Analytics, and Call Monitoring
Reports, Analytics, and Call Monitoring
Reports
Overview of Freshcaller Analytics
Metrics and Filters in Reports
Curated Reports
Creating Custom Reports
Working With Reports and Widgets
Call Metrics
Overview of Call Metrics in Freshcaller
Viewing Call Summary
Filtering Call Metrics
Viewing Call Lifecycle
Understanding Call Types
Exporting Call Metrics
Live Dashboard
Overview of Live Dashboard
Filtering and Saving Live Dashboard Views
Managing Your Customers In Wait Queue
Viewing/Monitoring Ongoing Calls
Viewing Agent Availability Across All Teams
Viewing Abandoned Call Metrics
Viewing Agent Performance Dashboard
See all 8 articles
Service Level Monitoring
Configuring Service Level
Viewing and Monitoring Service Level Dashboard
Viewing Service Level Breached Calls
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