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Onboarding and Setup
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Getting Started with Freshdesk Omni
Understanding Freshdesk Pricing Plans
Explore Freshdesk Free Program
Get Started as an Admin in Freshdesk
System and Browser requirements for Freshdesk
Contact Freshdesk Support via Chat
Multi-channel support
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Configure Important Admin Actions
Using Search in Freshdesk
How To Find Your API Key
Configure Helpdesk Settings
Set Up Your Sandbox Account
Manage Languages
Configure Freshworks Access
Supporting multiple products with Freshdesk
Import and Manage Customer Data
Manage Contact and Company Fields
Create and Manage Contacts and Companies
Personalize support using Customer Segments
Importing and Exporting customer data
Timezone and Language - Import format
Know your customer journey
Manage Agents and Teams
Add or Edit Support Agents
Understand Full-time vs Occasional Agents
Organize Agents into Groups
Deactivate or Delete Support Agents
Setting up Agent Shifts in Freshdesk
Schedule Out of Office
Configure Custom agent status
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Manage Agent Roles and Permissions
Controlling agent access with Roles
Creating a custom role
Ticket Scope vs. Agent Role - what’s the difference?
Advanced ticket scope
How to restrict ticket access to agents?
Modifying and deleting agent profiles
Assuming identities
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