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Freshdesk Omni
+1-866-832-3090
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Solutions
Introduction to Ticketing
Introduction to Ticketing
Onboarding
Get Started as an Admin in Freshdesk
System and Browser requirements for Freshdesk
Explore Freshdesk Free Plan
Important Admin Actions
Using Search in Freshdesk
How to find your API key
Working with the all-new admin console
Configure Helpdesk Settings
Manage Languages
Bringing in your Customer Base
Manage your Customer Data Schema
Manage Customer Data in Freshdesk
Personalize support using Customer Segments
Importing and Exporting customer data
Timezone and Language - Import format
Bringing in your support team
Add or Edit Support Agents
Understand Full-time vs Occasional Agents
Organize Agents into Groups
Deactivate or Delete Support Agents
Setting up support channels
Multi-channel support
Connect your chat and CRM accounts with Freshdesk with just a click
Understanding Ticket Form and Fields
Understand and Customize Ticket Fields
Understand and Use Ticket Forms
Multilingual ticket fields and forms
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