Restricting agent access : Freshsales

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Restricting agent access

Controlling agent access with Roles

Fri, 26 Jul, 2024 at 2:07 PM
Creating a custom role

Fri, 26 Jul, 2024 at 2:07 PM
Ticket Scope vs. Agent Role - what’s the difference?

Fri, 24 May, 2024 at 1:55 PM
Advanced ticket scope

Wed, 15 May, 2024 at 1:16 AM
How to restrict ticket access to agents?

Wed, 8 Mar, 2023 at 5:36 PM
Modifying and deleting agent profiles

Fri, 18 Jun, 2021 at 12:08 AM
Assuming identities

Fri, 18 Jun, 2021 at 12:09 AM
Understanding Shared agent roles and privileges

Thu, 20 Apr, 2023 at 5:32 PM