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Configuration and Workflows
Restricting agent access
Restricting agent access
Controlling agent access with Roles
Fri, 26 Jul, 2024 at 2:07 PM
Creating a custom role
Fri, 26 Jul, 2024 at 2:07 PM
Ticket Scope vs. Agent Role - what’s the difference?
Fri, 24 May, 2024 at 1:55 PM
Advanced ticket scope
Wed, 15 May, 2024 at 1:16 AM
How to restrict ticket access to agents?
Wed, 8 Mar, 2023 at 5:36 PM
Modifying and deleting agent profiles
Fri, 18 Jun, 2021 at 12:08 AM
Assuming identities
Fri, 18 Jun, 2021 at 12:09 AM
Understanding Shared agent roles and privileges
Thu, 20 Apr, 2023 at 5:32 PM
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