Freshdesk provides 24/7 in-product chat support for urgent inquiries. Additionally, our support agents are available for real-time chat assistance 24/5.
Freshdesk Standalone/Freshdesk Omnichannel (classic):
If you have a Freshdesk Omnichannel account, follow the steps below to access the in-product chat:
- On your agent portal, click on the Help and Support icon from the top right corner.
- Select Chat with us.
- To start a conversation, select either Help & Support or Support.
