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Freshworks
Sign up for
Freshworks Customer Service Suite
+1-866-832-3090
New Support Ticket
Support home
Solutions
Ticketing Channels
Ticketing Channels
Configuring Help Widget
Setting up your help widget
Customizing the appearance of your help widget
Supporting customers in multiple languages with the help widget
Showing specific solution articles based on pages on your website to provide contextual help
Embedding the widget into your website
Shopify: embedding the knowledge base and a contact form
WordPress: embedding the knowledge base and a contact form
Wix: embedding the knowledge base and a contact form
Advanced features in the help widget
Prepopulating, hiding, or disabling ticket fields, opening the widget, and other advanced functionality in the help widget
Tracking frustrated customers with the help widget
Launching the widget when a button is clicked
Authenticating users into the help widget
Showing a specific solution article when a button is clicked
Integrating with Whatsapp Business
Important Update: WhatsApp Business Integration with Freshdesk
WhatsApp for Freshdesk Business Integration
New WhatsApp pricing from February 1, 2022
Tracking WhatsApp usage metrics from your Freshdesk account
Facebook support on Freshdesk
Integrating a Facebook page with your helpdesk
Replying to Facebook posts from Freshdesk
Why do you have to reauthorize your Facebook Page often?
Creating a branded support tab on your Facebook page
Facebook real-time messaging
How Facebook Messenger API Update for Europe will impact Freshdesk users
Freshchat
How can I set up the Freshchat integration?
What does the Freshdesk - Freshchat integration do?
Does Freshdesk support live chat as a channel?
Getting started with Freshchat
Phone channel
Adding a phone channel to your Freshdesk
Setting up the Freshcaller integration
What gets synced between your Freshdesk and Freshcaller account on integration?
SSL settings while using phone in Chrome browser
Exploring the phone widget
Converting phone calls to tickets
Availability of Agents on Phone channel
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