TABLE OF CONTENTS

This article explains the types of phone numbers available, how to purchase a number, how to buy vanity numbers, and how to check number availability by country.


Prerequisites

Before purchasing a phone number, ensure that:

  • You are an Admin or Account Admin.
  • You have sufficient phone credits in your account. For instructions on adding credits, see Add voice credits.
  • The country and number type you want to purchase are supported. 

Overview 

Freshdesk provides local, toll-free, mobile, and vanity phone numbers from countries around the world. You can purchase an available number from the Numbers page and start using it for your business.

Types of phone numbers

 The following phone numbers are available depending on the country.

Number type

Description

Local number

A number associated with a specific city or region. Local numbers help you maintain a local presence for your customers.

Toll-free number

A number that does not charge the caller for the call. Toll-free numbers provide customers with a way to contact your business without incurring call charges.

Mobile number

A mobile number that can be used for both inbound and outbound calls.

Vanity number

An easy-to-remember number that contains an alphanumeric sequence associated with a word, phrase, or brand. For example, 1-800-FLOWERS.


Note: In addition to purchasing new numbers, you can port existing numbers or bring your own carrier.

Purchase a phone number

You can purchase an available phone number from the Numbers page. To purchase a phone number:

  1. Log in to your account as an admin.
  2. Go to Admin > Channels > Voice.
  3. Click Manage numbers.
  4. Click Buy new number.
  5. Select the country from where you want to purchase a number.
    You can use the search box to find a country. Depending on the selected country, you may also need to select a state, locality, or other location.
  6. Hover over the number and click Buy.

Note: If a country is not listed under the drop-down but is available in the list, contact the support team to purchase a number in that country. Some countries, for example, France or Germany, may require additional information before you can purchase a phone number.


Buy a vanity number

Vanity numbers are easy-to-remember numbers that contain an alphanumeric sequence. You can search for a number using a phrase associated with your company or brand.

For example, a business can search for a number that corresponds to a phrase such as 1-800-FLOWERS.


To purchase a vanity number:

  1. On the Numbers slider, select a country that supports vanity numbers.
  2. Select Toll-free as the number type.
  3. Search for a number using digits or a phrase.
  4. Select the number you want to purchase.
  5. Click Buy.

To dial a vanity number, customers enter the corresponding numbers for the letters on their phone keypad. For example, to dial 1-800-FLOWERS, the customer enters 1-800-1373742255.