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Freshworks
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Freshworks Customer Service Suite
+1-866-832-3090
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Support home
Solutions
Email Channel
Email Channel
Getting started with Email in Freshdesk
Overview of Email Channel
Setting up your support email
Using custom email servers to set up support emails
Configuring advanced Email settings
Setting up forwarding rules in Microsoft Office 365
Configuring DKIM records
Creating an SPF record to ensure proper email delivery
See all 9 articles
Setting up Email notifications
Configuring Email notifications
Configuring dynamic email notifications
Using smart notifications
Customizing email subject in tickets
Managing your outbound Emails
Understanding outbound emails
Sending an outbound email
Troubleshooting Email Issues
Email Delivery Failure Notification for 'Message not delivered' error
Troubleshooting Email Attachment Issues
Troubleshooting Email Errors on Custom Email Servers
Why are emails not converted as tickets?
Why are tickets not created when emails are manually forwarded from support email address to Freshdesk forwarding email address?
How to prevent ticket creation if the support email address is in the CC or BCC of an email?
What happens when an agent replies to an email notification from their agent email address?
See all 17 articles
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