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Freshdesk Omni
+1-866-832-3090
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Solutions
Email Channel
Email Channel
Get Started with Email in Freshdesk
Overview of Email Channel
Set up your support email
Set up emails on Gmail, Microsoft Office, and other Customer Servers
Configuring DKIM records
Configuring Advanced Email Settings
Create an SPF record to ensure proper email delivery
Troubleshooting Email Errors
Managing your Outbound Emails
Overview of Outbound Emails
Resolve Email Delivery Failures
Why are emails not converted as tickets?
Why are agents receiving tickets in their mailbox apart from the helpdesk?
Why are customers not receiving emails from Freshdesk?
How to avoid ticket duplication issue in Freshdesk?
Gmail Basic Auth Deprecation and Migration to OAuth
See all 8 articles
Setting up Email notifications
Configuring Email notifications
Configuring dynamic email notifications
Using smart notifications
Customizing email subject in tickets
Troubleshooting Email Attachment Issues
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