Introduction to Apps

• Introduction to Apps
• What is a Custom App?
• Frequently Asked Questions (FAQs) on Marketplace Apps.
• How to update and delete tickets using the Bulk ticket manager light app?
• How to hide ticket fields using the Hide/Disable Ticket Fields app?
• How to set up the reply "from" email using Email Configuration App?
• How to merge tickets using the Auto Ticket Merger app?

See all 8 articles

Google Apps and Freshdesk

• How to enable Single sign on for Google Apps Premier Edition?
• The Google Contacts App
• The Google Analytics app
• The Google Calendar app
• The Google Hangouts App: Part 2 - For Customers
• How to enable Google Apps SSO for your Freshdesk account
• How to disable Gmail Gadgets for selected users?

See all 11 articles

Keeping engineering and support on track

• The JIRA plus app
• The Pivotal Tracker app
• The JIRA app - Creating a custom field

Keeping sales and support in sync

• How to integrate Freshsales with Freshdesk?
• The Pipedrive CRM Connector App
• The Azure Active Directory Connector App
• The Hubspot CRM Connector App
• The Zoho CRM Connector App
• The Insightly CRM App
• The Copper CRM Connector App

See all 12 articles

Integration with Freshworks products

• Introduction to Freshdesk-Freshservice integration
• Setting up the Freshdesk-Freshservice integration (Admins)
• Syncing ticket field and properties between Freshdesk and Freshservice
• Using the Freshdesk + Freshconnect integration
• The Freshdesk + Freshconnect integration FAQ
• How to integrate Freshsuccess with Freshdesk?
• How to Integrate Freshmarketer’s Session Replay with Freshdesk?

Auto-invoicing customers for time spent

• The Harvest app
• The QuickBooks App
• The Xero App

Remote assistance and screen sharing

• The LogMeIn Rescue app

Email Marketing Apps

• The MailChimp app

Cloud storage and document sharing apps

• The Dropbox app
• The Box app
• The OneDrive app

Integrating WordPress and Freshdesk

• Converting WordPress comments to Freshdesk tickets

Customer Feedback and Satisfaction survey apps

• The SurveyMonkey app

Telephony Service apps

• Computer Telephony Integration Framework
• Freshdesk Telephony Partner Extension with Five9
• Freshdesk Telephony Partner Extension with Genesys
• Freshdesk Telephony Partner Extension with Aircall
• Freshdesk Telephony Partner Extension with Amazon Connect
• Freshdesk Telephony Partner Extension with RingCentral
• Integrate Zoom Phone with Freshdesk

Zapier Integration

• Using Zapier to integrate Freshdesk with other apps

eCommerce apps

• The Shopify app
• MercadoLibre Integration for Freshdesk
• Integrate Freshdesk with BigCommerce

eBay

• How are eBay Tickets created and How can you Respond
• How can you manage Ticket Properties and Automations
• How can you Tag and Manage Ticket Tags for eBay tickets
• How can you Respond to an eBay Ticket
• How can you use Freshdesk Integrations with eBay Tickets
• Buyer Contact Management, Merging and Privacy Protection
• eBay as a support channel - FAQ

Team Collaboration Apps

• The Slack app
• The Office 365 App
• The Microsoft Teams App
• Simplifying collaboration using the latest Slack app
• Freshdesk - Zuper integration

Reports and Analytics

• GoodData and Freshdesk integration
• Snowflake Connector App for Freshdesk
• PowerBI Connector App

Social Media Management apps

• The Hootsuite App

The Magento App

• The Magento app: Part 1 - Manage Magento customer requests using Freshdesk
• The Magento app: Part 2 - Access Magento Details in Freshdesk

Integrating Freshdesk and Salesforce

• The Salesforce Connector app
• Freshdesk for Salesforce

Integrating Freshdesk and SugarCRM

• The SugarCRM App for Freshdesk
• The Freshdesk app for SugarCRM

Integrating Freshdesk with PagerDuty

• Integrating your Freshdesk account with PagerDuty

Templates, Links and Signatures

• Integrate Dynamic Signature with Freshdesk
• Integrating Email Template App with Freshdesk