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Solutions
Configuring Automations
Configuring Automations
Automation Rules
Overview of Automation Rules
Setting up automation rules to run on Ticket Creation
Setting up automation rules to run on Hourly Triggers
Automation rules that run on Ticket Updates
Using Webhooks in automation rules
Automation Rules Examples
Automation Rules Examples: Ticket Creation
Automation Rules Examples: Hourly Triggers
Automation Examples: Using Webhooks
Why are my automations not working?
Auto-Suggest Solutions
Using Suggested Solutions
Automatic Ticket Assignment
Understanding automatic ticket assignment
Ticket assignments with Freshdesk Omniroute™
Setting up Round-robin ticket assignment
Setting up Load-balanced ticket assignment
Setting up Skill-based ticket assignment
Custom agent status
How to set up custom agent status - Freshdesk Omnichannel
Understanding agent availability with Agent Activity reports
Custom agent status - Freshdesk
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