Heatmap

• Creating Your First Heatmap and Clickmap Experiment
• Setting Heatmap Scheduler
• Analyzing Heatmaps and Clickmaps data
• Capturing Screenshots for Heatmaps
• Understanding Freshmarketer’s Heatmap Toolbar
• Activating Heatmap Using Custom Trigger
• Dynamic Selectors for Heatmaps

See all 11 articles

AB Testing

• Creating Your First A/B Test
• Making Changes to a Running Experiment
• Creative Menu to Help Create Variations
• Interpreting Results of A/B Tests
• How to Track Clicks on Element in AB Testing?
• All about Goals in AB Testing
• All about Custom Event Goal

See all 25 articles

Personalization

• Creating Your First Personalization Experiment
• Understanding Reports in Personalization
• A/B testing vs Personalization

Split Testing

• Creating Your First Split URL Test
• All About Redirecting with Live Query Parameters
• Live Query Parameters Explained
• Redirecting website visitors to the variation URL for pattern type targeting in Split URL testing:

Session Replay

• Creating Your First Session Replay Experiment
• Understanding Session Replay player
• Freshmarketer API's for Session Replay
• Why there is no “Exit Page” column in some Session Replay experiments?
• Understanding Filters in Session Replay
• Generating API Key for session replay integration in Freshmarketer
• Handling sensitive data in Session Replay Experiment

See all 9 articles

Form Analytics

• Understanding Forms
• Create your first Form analytics experiment
• Finding Form id and Name
• Understanding the Form Analytics Report in Freshmarketer

Funnel Analysis

• Creating Your First Funnel experiment with Freshmarketer
• Tracking Virtual Pageviews in Funnel
• Reordering funnel steps

Polls & Feedback

• Understanding Polls and Feedback
• Creating Your First Poll
• Customization of Polls
• Understanding Poll Question Types
• Understanding Poll Response
• Understanding Poll Reports
• Understanding Poll Widget

See all 9 articles

Terms of service

• Terms of Service Update
• Suppression of Identifiable information
• How to Opt Out from Freshmarketer
• Suppression of Identifiable information
• Is it possible to search for data specific to a person?
• Freshmarketer Cookies
• Is it possible to search for data specific to a person?

See all 10 articles

Billing and Payments

• How to Download Invoice
• How to Update your Credit Card Details
• How to Cancel your Subscription
• How to Update your Credit Card Details
• How to Download Invoice
• How to Opt Out from Freshmarketer
• How to Download Invoice

See all 8 articles

Multiple Account Management

• Freshmarketer For Agencies
• Enabling Agency Mode
• User Roles
• Managing Organization
• Adding and Deleting Domains to an Organization
• How to add/invite user in Freshmarketer

Integration with Google Analytics

• Integrate Google Universal Analytics with Freshmarketer
• Benefits of Integrating Freshmarketer With Google Universal Analytics
• Integrating Freshmarketer with Google Analytics Using Google Tag Manager
• Troubleshooting- Data discrepancies in Google Universal Analytics
• How is Freshmarketer different from GA?

Third Party Integrations

• Unbounce
• Freshdesk Integration
• WordPress
• Freshmarketer Adobe Analytics Integration
• Squarespace
• Joomla
• Magento-1

See all 19 articles

Integrations

URL Targeting

• URL Targeting Explained
• Regex Match Type for Split Testing
• Understanding Regular Expressions
• How to track set of pages using Regex

Account Settings

• How to update your Freshmarketer account password?

Comparison

• Freshmarketer vs Hotjar
• Freshmarketer vs Optimizely
• Freshmarketer vs Crazyegg

Knowledge base

• Making changes in a running experiment
• How to make use of Regex feature while running Split URL tests?
• How does 'Redirect with live query parameters included' work

FAQ

• Making changes in a running experiment
• How to make use of Regex feature while running Split URL tests?
• How does 'Redirect with live query parameters included' work

Email Campaign

• Campaign creation
• Verifying Email address
• Upload HTML
• Using Simple Text Layout For Email Campaigns
• Editor walkthrough
• Personalize your campaign
• Previewing campaigns

See all 20 articles

Contact Management

• Creating List and Segmentation
• Editing contact information
• Creating custom contact fields
• Understanding contact timeline
• Managing unsubscribes
• Segments Overview
• Creating Folders in List, Journeys, Journey Emails, Bulk Campaigns

See all 11 articles

Marketing Journeys

• How to create a new journey?
• Draft your customer journey
• How to publish your journey?
• How to Schedule your journey?
• How to clone a Journey?
• Zoom Panel on the Canvas
• How to add a delay based on the contacts’ date?

See all 16 articles

Domain Verification

• Domain and Sender Verification
• Importance of Domain Verification
• How to verify your GoDaddy domain with DNS records?
• How to Verify a domain with BlueHost
• How to verify Namecheap domain with DNS records
• FAQs on Migration from SendGrid to Native Email Platform
• How to verify your pending DNS records

Webform Tracking

• Web Form Tracking

Freshmarketer API

• How to find my Freshmarketer API key?
• Webhooks
• Webhooks

Webhooks

• Webhooks

Subsciption Preference

• Setting up subscription preference from the user’s end:
• How to manage subscription preference for your contacts:
• Managing subscription preference by Subscribers:
• How does Freshmarketer handle bounced email addresses to improve deliverability rates?

Freshmarketer Events

• Freshmarketer Custom events

Reporting

Offline Activity Tracking

• How to import offline activity into Freshmarketer
• Offline Events - Frequently asked questions (FAQs)
• Offline Events -Common error

Transactional emails

• Transactional Emails - Frequently Asked Questions (FAQs)

Freshsales Integration

• Freshsales Integration
• Freshsales Integration FAQs