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Reporting and Analytics
Reporting and Analytics
Getting Started with Freshdesk Analytics
Getting Started with Freshdesk Analytics
Introduction to Analytics
Support metrics in Freshdesk Analytics
Filtering reports in Analytics
Scheduling reports in Analytics
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Exploring Curated Reports
Overview of Curated Reports
Ticket Volume Trends Report
Helpdesk Ticket Volume Report
Helpdesk Performance Report
Average first response time in Analytics (Helpdesk Performance)
Average resolution time in Analytics (Helpdesk Performance)
Average response time in Analytics (Helpdesk Performance)
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Real time dashboards and reporting
Team Dashboards - Setup and Functionality
Checking recent helpdesk activity
Working with Custom Reports
Custom Reporting – Basics
Applying filters at a widget level in Analytics
Applying report filters in custom reports
Setting up multiple metrics inside a widget
Adding group by as a filter in Analytics
Applying a different date range dimension for a metric
Adding a widget to another report
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