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Freshworks
Sign up for
Freshworks Customer Service Suite
+1-866-832-3090
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Support home
Solutions
Customer Portal Setup
Customer Portal Setup
Customer Support Portal Options
The All-new Freshdesk Portal - An overview
What's changed in the new Freshdesk Portal?
Customizing your customer portal
Understanding themes to personalize your customer portal appearance
Portals & Portal Settings
Configuring a custom SSL certificate for your support portal
Setting up advanced ticket filters on your customer portal
Setting up and configuring your Customer Portal
Rebranding your Support Portal to reflect your brand guidelines
Using a custom support URL and pointing the CNAME
Setting up multiple languages in Freshdesk (for the support portal and the help widget)
Customizing Freshdesk URL - Checks, impacts, and reconfigurations post change
Introduction to FreshThemes
Getting Started with FreshThemes
Palettes and Hex Codes
Custom Style Magic
Complete Layout Customization
Previewing your theme without publishing
How to Publish your FreshTheme to the Themes Gallery?
How to use a ready-made FreshTheme
See all 11 articles
Introduction to Liquid
What is Liquid?
Liquid Markups
Dynamic Placeholders
Using Filters
Conditional Statements
Looping and Iteration
Assigning Variables
See all 8 articles
Understanding Portal Layouts
Portal Layout Basics
Page-level customizations
Dynamic Placeholders
Generic Portal Information
Managing User Access
Access to Solutions
Accessing Attachments
Using Snippets for Critical Behavior
Access to Forums
Multilingual Portal
Submitting a new support ticket
Submitting a ticket via Email
Using the Customer Support Portal
Creating a support account
Editing an end user profile
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