This article provides details about the Portal Settings tab and how you can edit your portals to configure various settings for the portals, such as changing portal name and URL, adding portal languages, customizing logos, and more.
For a general overview of portals, see Overview of Freshdesk Portals.
Note: If you signed up for a Freshdesk or Omnichannel account before March 30, 2022, the Portal Settings tab and options will vary. For information on the older Portal version, refer to
User requirements: Ensure you have admin access to edit and customize portals
When you edit or customize your portal, you will be redirected to the setup page, with the following tabs:
- Portal settings
- Manage sections
- Appearance
This article provides information about the Portal Settings tab. Check out other articles for the respective customization.
To edit the portal settings:
- Log in as an admin.
- Go to Admin > Portals. You can see the list of portals in your account.
- Click on the Edit button next to the portal you want to edit and customize.
- Enable portal: Click on the toggle to enable the portal and make it visible for agents and customers.
- Portal name: Enter your portal name. Also, you can display the portal name in the customer portal.
- Portal URL: Freshdesk automatically generates a default portal URL for you. You can replace the URL with your custom URL (for example, support.acme.com) and point it to the Freshdesk domain you signed up for.
- Default language: Choose the default language in which you want to display the portal for customers. By default, English is enabled. This shows the portal in the default language irrespective of the browser language.
- Supported languages: Choose the list of secondary languages you want to show the portal to your customers. To add the required language, click on the Manage available languages link. You will be redirected to the Manage Language page. Add the required languages you want to support.
Once added, go back to the Portal Settings tab. You can see the list of languages in the drop-down.
- Logo and favicon: Upload your company’s logo, which appears at the top fold next to the portal name. The recommended resolution is 60X60 with a 1:1 aspect ratio.
- Favicon: Upload an image to be displayed on the browser and make it easy for customers to recognize your webpage on the toolbar. The recommended resolution for favicon image is 16x16 with 1:1 aspect ratio.
- Linkback URL: Enter the URL you want to use as link for the logo. When customers link on the portal logo, they will be redirected to the linkback URL. For example, you can use the linkback URL to point to your product Website.
- Helpdesk phone: Add a contact number for your customer porta so your customers can easily reach you. The number will be visible on the customer portal.
- After adding all the details, click Save.
To manage different sections of your portal, click on the Manage sections tab. For details, see Manage Sections.