Email Bot

• Auto-resolve customer tickets using the Email Bot

Freddy Answers

• Training Freddy Answers to provide instant resolutions
• What are bot flows? How to trigger bot flows in Freshdesk?
• How to create effective answers?
• Measure the performance of Freddy Answers using Insights

Auto Triage

• Setting up Auto Triage
• Using Auto Triage suggestions
• Measure the performance of Auto Triage using Reports

Assist Bot

• Basics of the Assist Bot
• How to build an Assist bot?
• Enabling 'Multiselect' in an Assist bot conversation
• Configuring 'Actions' in the Assist bot flows
• Setting up your API Library in the Assist bot

See all 9 articles

Response Assist

• Use solution article suggestions to respond to tickets faster
• Use canned response suggestions to respond to tickets faster
• Setting up the Thank You Detector

Freddy Reports

• Measure your CX automation performance with the Freddy Reporting app

Making the most with Freddy

• Making the most out of your solution articles with Freddy
• Improve agent productivity with Freddy

Freddy AI with generative AI enhancements

• Rephrase: Improve support quality responses using AI
• Solution article generator: Save time when creating help articles
• Auto-create email responses with the Email Generator
• Tone Enhancer: Match your tone to the context of the conversation
• Summarize: Automate ticket summaries for efficient collaboration