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Freshworks
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Freshworks Customer Service Suite
+1-866-832-3090
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Solutions
Email Channel for Ticketing
Email Channel for Ticketing
Getting started with email in Freshdesk
Using custom email servers to send and receive support emails
Activating your support email
Setting up a forwarding rule in Gmail
Migrating from Gmail to Freshdesk
Custom mail servers for public email domains
Notifications
What are the different email notifications and how to use them
Configuring dynamic email notifications
Built-in smart notifications for Agents
Initiating outbound conversations with customers
Sending an outbound email
The differences between an outbound ticket and a normal ticket
How emails work in Freshdesk
Why is a customer's reply to a ticket creating a new ticket? (email threading)
Showing and hiding ticket ID from email subject line
Email delivery in Freshdesk
Email domain verification using DKIM records
Email Delivery Failure Notification
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