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Analytics in Ticketing
Analytics in Ticketing
Exploring Curated Reports
Overview of Curated Reports
Ticket Volume Trends Report
Helpdesk Ticket Volume Report
Helpdesk Performance Report
Average first response time in Analytics (Helpdesk Performance)
See all 21 articles
Working with Custom Reports
Custom Reporting – Basics
Applying filters at a widget level in Analytics
Applying report filters in custom reports
Setting up multiple metrics inside a widget
Adding group by as a filter in Analytics
See all 11 articles
Working with Legacy Reports in Freshdesk
Reporting features for each plan
Helpdesk In-depth report - Overview
Created tickets (Helpdesk In-depth)
Resolved tickets (Helpdesk In-depth)
Unresolved tickets (Helpdesk In-depth)
See all 30 articles
Real time dashboards and reporting
Team Dashboards - Setup and Functionality
Getting Started with Freshdesk Analytics
Introduction to Analytics
Support metrics in Freshdesk Analytics
Filtering reports in Analytics
Scheduling and subscribing to reports in Analytics
Exporting your data in Analytics
See all 14 articles
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