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Configuring Automations for Ticketing
Configuring Automations for Ticketing
Automations
Setting up automation rules to run on Ticket Creation
Setting up automation rules to run on 'Time Triggers'
When and how to use the triggers for Automations
Setting up automation rules to run on Ticket Updates
Assigning tickets to a group using automations
See all 11 articles
Canned Responses and Placeholders
Creating common reply templates with Canned Responses
Exporting & Importing Canned Responses
Understanding dynamic content and placeholders
Why some placeholders are unavailable in the Placeholders popup
Deeper insights into Canned Responses usage
Automatic Ticket Assignment
Understanding automatic ticket assignment
Ticket assignments with Freshdesk Omniroute™
Setting up Round-robin ticket assignment
Setting up Load-balanced ticket assignment
Setting up Skill-based ticket assignment
Suggest Solutions
Using Suggested Solutions
Custom agent status
How to set up custom agent status - Freshdesk Omnichannel
Understanding agent availability with Agent Activity reports
Custom agent status - Freshdesk
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