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Freshworks
Sign up for
Freshworks Customer Service Suite
+1-866-832-3090
New Support Ticket
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Solutions
Introduction to Ticketing
Introduction to Ticketing
Setting up support channels
Forward and convert your support emails to tickets in Freshdesk
Multi-channel support
Getting feedback from your website (with the feedback widget)
Using sender's name as ticket requester in forwarded emails
Creating a new ticket from Agent portal
See all 7 articles
Setting up multiple customer forms
Introduction to multiple ticket forms
Setting up multiple ticket forms
Editing, cloning and deleting a ticket form
Run automation on tickets created through a specific form
Linking one or more ticket forms to your Portal and Help widget
Bringing in your support team
Adding new support agents
Understanding Full-time vs Occasional Agents
Organizing Agents into Groups
Bringing in your Customer Base
The Customers tab and what it can do
Creating companies and contacts
Customer 360 - Get complete context on your customer
Importing and Exporting customer data
Timezone and Language - Import format
See all 11 articles
Understanding Ticket Form and Fields
Understanding the default fields in your ticket form
Creating custom fields in your ticket form
Using dependent fields in your ticket form
Understanding ticket statuses
Creating dynamic sections
See all 9 articles
How search works
How search in Freshdesk works
Filtered Search For Tickets
Admin Guide
The Getting Started Guide for Admins
System and Browser requirements for Freshdesk
Working with the all-new admin console
Setting up and configuring your Customer Portal
Rebranding your Support Portal to reflect your brand guidelines
Using a custom support URL and pointing the CNAME
Setting up multiple languages in Freshdesk (for the support portal and the help widget)
Customizing Freshdesk URL - Checks, impacts, and reconfigurations post change
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