You have questions, we have solutions

Solution articles, how-tos, and troubleshooting guides to help you find answers directly

Other resources

Get the most out of Freshworks with these additional valuable resources

Freshchat

Knowledge base

Explore How-To's and learn best practices from our knowledge base

Introduction to Conversations
Have proactive, contextual, and meaningful conversations with your customers.
Conversations Across Your Channels
Connect your account with any messaging app and manage conversations from one inbox.
Admin Configuration for Conversations
Set up your team, SLAs, business hours, automation, and more for your business.
Freddy AI for Conversations
Improve customer, agent, and admin experiences with Freddy AI Agents, Freddy AI Copilot and Freddy AI Insights.
Enhancing the Agent experience in Conversations
Respond to and resolve conversations, and make the most out of your inbox.
Analytics in Conversations
Get deep insights into your conversations to make data-driven decisions.
Freshchat

Resources

Admin guide
Your one-stop guide to help set up Freshworks CRM.
Product Tours
Here's a collection of all our videos categorized under different playlists.

Sign up for Freshchat today

Start your 14-day free trial. No credit card required. No strings attached.