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Freshworks
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Freshsales Suite
+1-866-832-3090
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Solutions
Enable your customers with Freshchat's self-service
Enable your customers with Freshchat's self-service
Get started with bots
A - Z of the bot builder
Start building your first bot
How to build a simple bot flow with the bot builder
Configuring dialogs in the bot builder
What are the different input options available in the bot builder?
Using Multiselect in your bot conversation
Configuring conditional flows in the bot builder
See all 21 articles
Set up FAQs to enable customers with self-service
Where and how can FAQs be used?
What are FAQ Tags? How do I use them?
How can I make a set of FAQ categories visible exclusively on a specific page of my website?
What kind of rich media support is offered while creating FAQs?
What is the size of the FAQs icon?
See all 11 articles
Making your bots more user friendly
Languages supported by the bot builder - chatbot flows
Configuring bots in multiple languages for customers across the world
Deploying bots in multiple languages for customers across the world
Setting up your API Library in the bot builder
Making use of custom and default properties in the bot builder
See all 10 articles
Choosing the right widget
What are the differences between using the self-service widget and the conversations widget?
A quick introduction to the conversations widget
Self-service widget - URLs allowlist
Customizing your self-service widget
A quick introduction to the self-service widget
Customizing pre-built bot templates
Online delivery bot template
Education technology bot template
Financial services bot template
Airlines travel planning bot template
Telecom bot template
See all 6 articles
Chatbot FAQs
Bot session FAQs
How to create separate bot flows for customers and visitors
Will data collected by Custom Bots be synced in a CRM or other apps? Which apps will Custom Bots connect with?
Is it possible to trigger different bots based on business hours?
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