Use Freddy AI enhance your productivity and customer service

• Freddy Copilot
• Freddy Self Service (Bots)
• Freddy Insights

Start building your first bot

• How to build a simple bot flow with the bot builder
• Configuring dialogs in the bot builder
• What are the different input options available in the bot builder?
• Using Multiselect in your bot conversation
• Configuring conditional flows in the bot builder

See all 18 articles

Natural language and intent detection in the bot builder

• Detecting intent using bots in Freshchat
• Configuring natural language settings for the bot builder in Freshchat
• Training your bots in Freshchat
• Triggering intent detection for your bot flows in Freshchat
• Retrain Natural Language to improve bot performance

See all 6 articles

Set up FAQs to enable customers with self-service

• Where and how can FAQs be used?
• What are FAQ Tags? How do I use them?
• How can I make a set of FAQ categories visible exclusively on a specific page of my website?
• What kind of rich media support is offered while creating FAQs?
• What is the size of the FAQs icon?

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Making your bots more user friendly

• Languages supported by Freshchat in the bot builder
• Setting up bots in multiple languages for customers across the world
• Deploying bots in multiple languages for customers across the world
• Setting up your API Library in the bot builder
• What are Multipart APIs, and how to use multipart APIs to send attachments from your bot?

See all 14 articles

Choosing the right widget

• What are the differences between using the self-service widget and the conversations widget?
• A quick introduction to the conversations widget
• A quick introduction to the self-service widget
• What are the input options offered by the bot builder?

Customizing pre-built bot templates

• Online delivery bot template
• Education technology bot template
• Financial services bot template
• Airlines travel planning bot template
• Telecom bot template

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Chatbot FAQs

• Bot session FAQs
• How to create separate bot flows for customers and visitors
• Is it possible to trigger different bots based on business hours?