Freddy AI Agent

• Configure AI Agent
• AI agent and Chatbot Sessions FAQs
• Track and Analyze Your Conversation Logs
• Improve AI Agent Responses and Accuracy
• Configure Performance Summary
• Configure Knowledge Sources
• Configure Freddy AI Agent Inactivity Settings

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Freddy features for Chatbots

• Automatically suggest variants of utterances using Freddy AI
• Bot Summarization: Summarizing bot conversations for agents using Freddy AI
• Share answers and articles to customer questions using Freddy AI
• Conversational Actions (Bots): Use Freddy Copilot to build bots based on your prompts with Freshchat
• Content Enhancer: Enhance content in your bot dialogs using Freddy AI
• Automate Agent Handoff for Seamless Live Support
• Auto-detect Customer Language for enhanced bot interaction

Freddy AI Copilot

• Post resolution quality coach
• Sentiment Analysis
• Solution Article Generator
• Summarize
• Rephrase
• Auto-complete
• Tone Enhancer

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Freddy AI Insights

• Proactive Insights
• Conversational Analytics (Formerly Prompt-based Analytics)

Start building your first bot

• Build Your First Chatbot
• Configuring dialogs in the bot builder
• What are the different input options available in the bot builder?
• Using Multiselect in your bot conversation
• Configuring conditional flows in the bot builder
• Setting up Quick Actions in a bot conversation
• Configuring actions in the bot builder

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Customizing pre-built bot templates

• Online delivery bot template
• Education technology bot template
• Financial services bot template
• Airlines travel planning bot template
• Telecom bot template
• Healthcare bot template
• How to use Shopify bot templates with the bot builder in Freshchat

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Natural language and intent detection in the bot builder

• Training your bots in Freshchat
• Configuring natural language settings for the bot builder in Freshchat
• Intent detection for your chatbot flows in Freshchat
• Retrain Natural Language to improve bot performance
• Small Talk for your Freshchat bots to engage with customers in casual conversations
• Detecting intent using bots in Freshchat
• Auto-detect Customer Language for enhanced bot interaction

Making your bots more user friendly

• Languages supported by Freshchat in the bot builder
• Setting up bots in multiple languages for customers across the world
• Deploying bots in multiple languages for customers across the world
• Setting up your API Library in the bot builder
• Making use of custom and default properties in the bot builder
• How to set up custom properties in the bot builder?
• Making use of Named-Entity Recognition (NER) in the bot builder

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Choosing the right widget

• What are the differences between using the self-service widget and the conversations widget?
• A quick introduction to the self-service widget
• What are the input options offered by the bot builder?
• A quick introduction to the conversations widget

Set up FAQs to enable customers with self-service

• What is the size of the FAQs icon?
• Where and how can FAQs be used?
• What are FAQ Tags? How do I use them?
• How can I make a set of FAQ categories visible exclusively on a specific page of my website?
• What kind of rich media support is offered while creating FAQs?
• Can I take the visitor to the FAQ tab first on specific pages and hide it on the rest, when they click on the chat widget?
• Can we maintain multiple versions of an FAQ?

Freddy AI FAQs

• Understanding Freddy AI features and pricing
• Which languages are supported by Freddy AI
• Purchasing and managing Freddy Copilot add-on licenses for Customer Service Products

Chatbot FAQs

• Is it possible to trigger different bots based on business hours?
• How to create separate bot flows for customers and visitors
• Enhance chatbot responses with filtered search of the knowledge base
• Improve your customer service operations with Freddy AI