Yes, you could add


showFAQOnOpen: true


in the script mentioned below to display the FAQs first to the visitor when they click on the chat widget. 


You would also be able to hide the FAQs tab by making use of 


hideFAQ: true.
<script>
  window.fcWidgetMessengerConfig = {
    config: {
      showFAQOnOpen: true,
}}
</script>
<script src='//fw-cdn.com/1*****7/2*****4.js' chat='true'></script>