FAQs visibility on web pages can be controlled by adding tags to them.


When you create a new FAQ category, you can associate it with tags and use those tags as parameters in the web messenger code snippet to display only a set of categories on different web pages. This helps you decide what works where and gives visitors and users the unique context they need on every page.


To set tags to your web pages, check out our developers' documentation FAQ customization.


You need to use those tags in Freshchat while creating FAQs. To learn how to create FAQs in Freshchat refer this article. You can also enable Filtered Search to narrow down the FAQs that appear based on the tag used.



Note: Navigate to Admin Settings > Channels Select Widget > Embed > Copy to get the widget code.



Sample code block:

<script>
  window.fcWidgetMessengerConfig = {
    config: {
      showFAQOnOpen: true,
}}
</script>
<script src='//fw-cdn.com/1*****7/2*****4.js' chat='true'></script>

You can also hide FAQ content that you don't want to display.


Sample code block

Update the script for hiding the FAQ content as well:
 <script>
  window.fcWidgetMessengerConfig = {
  config: {
  hideFAQ: true,
 }}
 </script>
 <script src='//fw-cdn.com/1*****7/2*****4.js' chat='true'></script>