FAQs are useful to save time and effort for you and your customers. You can deflect frequently asked questions rather than answering the same questions repeatedly. Your customers will find answers to their questions quickly instead of waiting for your agents to respond. This improves customer satisfaction as you are ready to provide helpful information to customers. Here's how you can use FAQs in Freshchat:

• FAQs for your customers in your mobile app
• FAQs for your customers in the Freshchat widget
• FAQs for your agents to send as a response
• FAQs for your bots to learn from

FAQs for your customers in your mobile app

Your customers can visit the FAQs section of your mobile app to find solutions for their issues, instead of waiting for your support team to respond to the same set of questions. The search bar also helps your customers narrow down the relevant FAQ articles.

FAQs for your customers in the Freshchat widget

Your customers can visit the FAQs section on the Freshchat widget to find solutions for their issues, instead of waiting for your support team to respond to the same set of questions. The search bar also helps your customers narrow down the relevant FAQ articles.

FAQs for your agents to send as a response

When your customer asks a frequently asked question during a live conversation with your team, your agents can view and send the FAQs to your customers to quickly resolve their questions.

How an FAQ appears for the agent when it is sent:

How an FAQ appears for the customers when it is received

FAQs for your bots to learn from

Your bots can also learn from your FAQs to offer better responses to your customer's responses. Learn more about setting up Answers for your bots here. During bot creation, you have the option to enable the Learn from FAQs toggle. This allows your bots to learn from Knowledge Base articles immediately after creation.