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Freshworks
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Freshworks Customer Service Suite
+1-866-832-3090
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Support home
Solutions
Introduction to Ticketing
Introduction to Ticketing
Setting up support channels
Multi-channel support
Getting feedback from your website (with the feedback widget)
Using sender's name as ticket requester in forwarded emails
How do I show the Freshdesk help widget on WordPress?
Connect your chat and CRM accounts with Freshdesk with just a click
See all 6 articles
Setting up multiple customer forms
Introduction to multiple ticket forms
Setting up multiple ticket forms
Editing, cloning and deleting a ticket form
Run automation on tickets created through a specific form
Linking one or more ticket forms to your Portal and Help widget
Bringing in your support team
Understanding Full-time vs Occasional Agents
Organizing Agents into Groups
Deactivating agents
Bringing in your Customer Base
The Customers tab and what it can do
Creating companies and contacts
Customer 360 - Get complete context on your customer
Importing and Exporting customer data
Timezone and Language - Import format
See all 11 articles
Understanding Ticket Form and Fields
Understanding the default fields in your ticket form
Creating custom fields in your ticket form
Using dependent fields in your ticket form
Understanding ticket statuses
Creating dynamic sections
See all 9 articles
How search works
Using the search tab
Filtered Search For Tickets
Admin Guide
The Getting Started Guide for Admins
System and Browser requirements for Freshdesk
Working with the all-new admin console
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