• Summarizing bot conversations allows customer service agents to quickly grasp key points of discussions, leading to faster issue resolution.

• This helps agents make informed decisions without reading entire conversations, enhancing efficiency and focus on current problems.

Learn more about Bot Summarizer.

• Bots powered by Freddy AI interpret customer queries in natural language and map them to specific bot flows.

• Freddy AI generates multiple query variants for training, eliminating the need for manual research and classification of customer utterances.

Learn more about Utterance Suggestions.

• Bots use natural language processing to understand customer queries and provide relevant FAQ articles.

• They can also outline these articles, helping customers quickly grasp solutions and resolve issues efficiently.

Learn more about Answer Generation.

• Use Freddy AI to rephrase, enhance, or expand dialog content while building your bot.

• This ensures effortless delivery of personalized responses to your customers.

Learn more about Bot Content Enhancer.

Conversational Actions, powered by generative AI, streamline administrative tasks by enabling admins to manage agent functions and operations using natural language prompts. This includes configuring business hours and establishing SLA policies with ease.

Learn more about Conversational Actions.

Freddy enables agents to access and extract relevant solution articles directly within the conversation, saving time and eliminating the need to switch tabs.

Learn more about Conversational Knowledge Base.

Rephrase enhances agent productivity by allowing them to convert their message into a much-refined message. This feature saves time, enabling agents to manage more customer inquiries efficiently while ensuring thorough and accurate responses.

The Summarize feature automatically generates concise summaries of entire conversations, allowing support agents to share key information across teams for collaborative purposes easily. This streamlines the handoff process between L1 and L2 support, enhancing efficiency and reducing the need for agents to draft summaries manually.

Learn more about Summarize Conversation.

The Solution Article Generator allows admins to quickly create detailed articles from just an outline or summary, significantly reducing the time and effort required. This accelerates content creation, enabling admins to effectively produce more high-quality materials to address customer queries.

Learn more about Generate Solution Article.

This feature enables agents to adjust their messages' tone to meet customer needs better, enhancing communication. Offering casual, friendly, and professional tones increases customer satisfaction and agent productivity.

Learn more about Enhance Tone.

Message expansion enhances agent productivity by allowing them to convert brief notes or bullet points into detailed responses swiftly. This feature saves time, enabling agents to manage more customer inquiries efficiently while ensuring thorough and accurate responses.

Learn more about Expand Text.

This feature gives agents a quality score for each conversation, visible directly in their inbox post-resolution. It enables agents to track performance, identify improvement areas, and enhance customer interactions and resolutions. Admins benefit from a "Quality Score" report, offering metrics to monitor and improve agent performance through targeted training initiatives.

Learn more about Post Quality Coach.

The Voice Transcription Summarizer generates key highlights from call transcripts, allowing agents to quickly access important information without listening to the entire call. Once enabled, agents can summarize call transcripts with a single click, improving efficiency and customer service through quick information retrieval.

Learn more about Summarize Voice Transcription.

Freddy AI's Email Generator allows agents to quickly draft detailed emails based on prompts, saving time and improving efficiency. Agents can review and edit the generated emails, ensuring accuracy and personalization before sending them to customers.

Learn more about Generate Email Body.

Proactive Quality Coach enhances agent conversations by providing real-time feedback on responses before they are sent, ensuring consistent and high-quality interactions. This tool empowers agents to focus on delivering effective solutions, boosting confidence and efficiency in customer support.

Learn more about Proactive Quality Coach.

Sentiment analysis utilizes AI to assess emotional tones in customer interactions. It aids real-time issue prioritization and proactive resolution for improved customer satisfaction and reduced churn. This tool categorizes sentiments as positive, negative, or neutral, enabling businesses to prioritize and enhance customer support effectively.

Learn more about Sentiment Analysis.

Freddy Copilot's Live Translate feature enhances customer service by automatically translating messages into any customer-preferred language. This facilitates seamless multilingual communication, allowing businesses to expand globally and serve diverse customers without additional language resources, thus optimizing support costs.

Learn more about Live Translate.