This feature allow agents to adjust the tone of their composed messages to match the needs of the customer.

This is a powerful feature that can help your agents establish positive relationships with your customers or convey professionalism when necessary.

The following are some of the advantages of enabling this feature:

1. Increased customer satisfaction: By allowing agents to change the tone of their messages, you can ensure that consumers receive personalized, relevant responses that are suited to their individual needs.

2. Increased agent productivity: This feature allows agents to compose messages more quickly and accurately by allowing them to choose from three different tones (casual, friendly, and professional) rather than having to write messages from scratch each time.


1.Go to the admin settings ->chat settings -> Freddy 

2.Click on the "Freddy" option to open the AI features page.

3.Choose the feature that you want to enable or disable.

4. Locate the toggle switch next to the feature you want to enable and turn it on by sliding the toggle to the right. Toggle to the left to disable the feature.

How to use Tone Enhancer?

  1. Select the message you have typed in the reply editor.

  2. Click on the "Tone Enhancer" option.

  3. Choose one of the three tone options: Professional, Casual, or Friendly.

  4. Once you select the desired tone, the message will be automatically enhanced with that tone.

  5. Review the enhanced message to ensure it conveys the intended meaning and tone.

  6. Once you have accepted the enhanced message, send the reply to the intended customer.


Tone Enhancer is currently available on beta for customers on Enterprise plan. If you're keen on using this feature, you can request access. To do so, please reach out to your Customer Success Manager.

*The enablement of optional functionality is subject to certain feature-specific terms and conditions set forth in the Freshworks Supplemental Terms.