Note: If you're using an older version of Freshchat (your URL would look like, please click here to learn about the prompt-based bot builder for your account.

While building your bot, you can seamlessly use the power of Freddy AI to enhance the content in the bot dialogs. This provides personalized responses to your customers. 

  • Navigate to Admin > Freddy AI > Toggle on Bot content enhancer under Freddy Self Service to respond to customer questions with answers and articles.

You can ask Freddy to enhance your content using:

  • Rephrase: Easily generate alternative phrases and responses based on your input, allowing for more diverse and personalized conversations. With Rephrase, you can ensure that your bot dialogs are engaging to your customers.

  • Expand: Generate more context and information to your bot dialogs, making them more informative and helpful. Offer detailed content to ensure that your customers have all the information they need.

  • Tone enhancer: You can adjust the tone of your bot dialogs to match your brand's voice and personality. Select from professional, casual, or friendly tones and create bot dialogs that are tailored to your customers.

Note: The enablement of optional functionality is subject to certain feature-specific terms and conditions set forth in the Freshworks Supplemental Terms.