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Solutions
Admin Configuration for Conversations
Admin Configuration for Conversations
Getting started with Freshchat
Roles and permissions in Freshchat
Activating your Freshchat account
Invite your team members to join Freshchat
Organizing your team using agent groups on Freshchat
Customer Satisfaction Survey for Web and Mobile SDK
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Define when your customers can expect responses
Away experience FAQs
Set response expectations for your customers with Freshchat
Business Hours
Out-of-office with Away (Offline) Experience for chats
Email Notifications in Freshchat
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Save time by automating your daily chat workflows
Assigning conversations to your agents
Using the Advanced Automations app from Freshchat Marketplace
Conversation Labels and Label Reports
What are Assignment Rules in Freshchat?
What is Conversation Routing or IntelliAssign in Freshchat ?
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Proactively engage and segment your customers to offer a personalized experience
View, search, filter and segment your contacts
How can I measure campaign performance in Freshchat?
Send proactive messages and engage your customers
Use events and properties to personalize your customer journeys
How to create a list to use for proactive campaigns
Contact 360 in Freshchat
Have customer conversations in the language of their choice
Multilingual FAQs
Provide Multilingual Support to your Customers
Google Translate Key
Translate replies in real-time with Live Translate
Localize the Agent interface
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Extend Freshchat’s capabilities to all your needs
Track how your widget is performing with Google Analytics
Apps & Integrations
API Tokens
Connect/Integrate your Freshchat and Freshdesk account
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