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Freshworks
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Freshsales Suite
+1-866-832-3090
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Solutions
CRM_Features in Freshchat
CRM_Features in Freshchat
Automation
Assign Conversations to Agents
What are Assignment Rules in Freshchat ?
What is IntelliAssign in Freshchat ?
What are Topics in Freshchat ?
Send proactive messages and engage your customers
See all 16 articles
Productivity
Priority Inbox in Freshchat
Setting up agent status in Freshchat
Files
Auto Resolve conversations with Freshchat
Get notified on desktop, mobile, email and in-app
See all 7 articles
Users and Segments
View, search, filter and segment your users in Freshchat
Response Expectations
Set response expectations for your customers with Freshchat
Business Hours
Offline Experience in Freshchat
Email Notifications
Self-service
Setting up a pre-chat form on Freshchat
Performance
Track your team's performance
Dashboard
Conversation Labels and Label Reports
Multilingual
Provide Multilingual Support to your Customers
Google Translate Key
Live Translate
Localize the Agent interface
Localize the Freshchat messenger interface
See all 7 articles
Access and Security
Block IP
GDPR Compliance
Roles and Permissions
Compliances
HIPAA Configuration Guide
Web Content Accessibility Guidelines (WCAG)
Data delete policy for User Segments
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