Note: This feature is currently in Beta. To enable it, contact your Customer Success Manager.Effective conversation management is key, especially when customers are inactive. While setting up Advanced Q&A bots, the Settings section under the Configure tab lets you automate actions for unresponsive customers and customize your bot’s appearance. This ensures a smooth support flow and a personalized bot experience.
You can configure the following features in the Settings section:
Auto-resolve due to inactivity: Set the timeframe within which the conversation can be closed if the customer does not respond.
Click Save
Customize - You can set the bot name and avatar in the Customize section. Click the Add button to upload the bot's avatar (image)
For further customization, click the Advanced customization button.
Learn more about advanced customization