Break the language barrier with Freshdesk Omni's Multilingual feature. Provide self-service support to your customers and prospects in the language they speak and make them feel at home.

This feature enables you to customize Topics and FAQs in multiple languages. These languages can be added or removed in language settings.

The supported languages are:

Before adding a new language, set the default (primary) language for your Freshdesk Omni account. This should be the most common language spoken by your customers. It will also be the default language if their browser is set to a language that the Freshdesk Omni doesn’t support.

Note: The language that you set here is for Topics and FAQ translations

Add Languages

• Go Go to Admin settings > Language settings > Add a language
• Add other languages from the Language drop-down
  
  

Note: Primary language can be set only once. You cannot change it later.

Note: Languages not supported by Freshdesk Omni can't be added as primary language. These languages will show up as inactive in the drop-down list.

• By default, newly added languages are disabled. 
• Go to Admin settings > Language settings to view all the languages in your account.
• Disabled languages have the active button set to the left.
• Enable a language by switching the toggle to the right.

• FAQs and Topics can now be translated into the enabled languages.

Note: You can localize the messenger and agent interface to work in multiple languages.