Freshdesk  offers a variety of campaign types to help you engage and retain your customers effectively. 


Here’s a quick overview:

  1. Customer Journeys: Streamline and automate personalized, multi-channel campaigns. Learn more about Customer Journeys.

  2. Journey Emails: Craft and automate personalized email sequences for consistent engagement. Learn more about Journey Emails.

  3. SMS Campaigns: Send personalized SMS campaigns to drive higher engagement and conversions. Learn more about SMS Campaigns.

  4. Marketing Emails: Reach a large audience with impactful, personalized emails. Learn more about Marketing Email Configuration


We recommend the following to set up your campaigns:


Use Case

Marketing Journeys

Journey Emails

SMS Campaigns

Marketing Emails

Proactive Outreach

Automate onboarding




Re-engage customers



Announce events and launches


Flash sales and offers



Seasonal promotions



 Proactive   announcements