Freshdesk offers a variety of campaign types to help you engage and retain your customers effectively.
Here’s a quick overview:
Customer Journeys: Streamline and automate personalized, multi-channel campaigns. Learn more about Customer Journeys.
Journey Emails: Craft and automate personalized email sequences for consistent engagement. Learn more about Journey Emails.
SMS Campaigns: Send personalized SMS campaigns to drive higher engagement and conversions. Learn more about SMS Campaigns.
Marketing Emails: Reach a large audience with impactful, personalized emails. Learn more about Marketing Email Configuration
We recommend the following to set up your campaigns:
Use Case | Marketing Journeys | Journey Emails | SMS Campaigns | Marketing Emails | Proactive Outreach |
Automate onboarding | ✅ | ✅ | |||
Re-engage customers | ✅ | ✅ | ✅ | ||
Announce events and launches | ✅ | ✅ | ✅ | ✅ | |
Flash sales and offers | ✅ | ✅ | ✅ | ||
Seasonal promotions | ✅ | ✅ | ✅ | ||