On downgrade, you are bound to lose some plan-specific features. 

ARTICLE NAVIGATION

Here is the detailed list of your plan-based limitations for all three editions.

Freshsales 

On downgrade to Pro

The following features will be lost on downgrade from the Enterprise plan:

  • Custom sales activities

  • Sales and marketing home dashboard

  • Custom Modules

  • Auto profile enrichment

  • Sales Forecasting

  • Deal Teams

  • Audit Logs

  • Holiday Calendar

  • Holiday Routing

  • Call Recording Opt-out

  • Call Center Agent Statuses

  • Queue Callback (Virtual Hold)

  • Website Tracking

  • Web application event tracking

  • Field-level permissions

  • Advanced Metrics

  • Dedicated Account Manager

The following features will be present with some limitations:

  • 50 Auto-assignment rules for contacts, accounts and deals

  • 50 Workflows

  • 50 Sales teams

  • 25 Quick Access Files

  • 50 custom roles

  • API access: 2000/account/hour

 

On downgrade to Growth

In addition to all the above limitations, the following features will also be lost.

  • Offline events

  • Advanced CRM customization

  • Auto-assignment rules for contacts, accounts and deals

  • Time-based workflows

  • Product Catalog

  • Multiple sales pipelines

  • Sales Goals

  • Multi-currency

  • Sales Teams

  • Warm Transfer

  • Bring Your Own Carrier (B.Y.O.C)

  • After Call Work

  • Pause recordings

  • IVR (phone trees)

  • Advanced Call Queues

  • Agent Extensions

  • Smart Escalations

  • Non-Business Hours Routing

  • SIP connections

  • Real-time Queue Visibility

  • Real-time Agent Activity

  • Conference calling

  • Intelliassign

  • Chat auto-resolve rules

  • Chat campaigns

  • WhatsApp integration

  • Apple Business Chat integration

  • Smart matches (deduplication)

  • Lead gen bot

  • Answer bot

  • Deal insights

  • Next best action

  • Out-of-office detection

  • Smartforms

  • Custom roles

  • Territory management

  • Offline Mobile Activity

The following features will be present with some limitations:

  • 20 Workflows

  • 2GB File storage per user

  • 5 Sales sequences per user

  • 10 Quick Access Files

  • API access: 1000/account/hour

 

 

On downgrade to Free

In addition to all the above plan (Pro and Growth) limitations, the following features will also be lost.

  • Activity Home Dashboard

  • Custom fields - Basic fields

  • Merge records

  • Clone records

  • Record Tags

  • Email template tags

  • Workflows

  • Visual Sales pipeline

  • Rotten deals

  • Weighted pipeline

  • Contextual collaboration with Slack

  • In-app notifications

  • Email notifications

  • Mobile push notifications

  • Desktop notifications

  • File Storage

  • Recycle bin

  • Conversations view including awaiting response

  • Two-way email sync

  • Team inbox

  • Email forwarding

  • Personalized bulk emails (manual)

  • Sales Sequences per user

  • Email subscriptions

  • Bulk email metrics

  • Email scheduling

  • Email templates

  • Email tracking

  • Real-time email alerts

  • Number Porting

  • Call Masking

  • Ringtone Customisation

  • Forward to Phone

  • Hold Music Customisation

  • Basic Wait queues

  • Team Routing

  • External Number Routing

  • Voicemails

  • Voicemail Drop

  • Call Recording

  • Business Hours

  • Chat history beyond 30 days

  • Read receipts

  • Typing indicator

  • Canned response

  • Custom view

  • Default Business hours

  • Chat assignment rules

  • Conversation Labels

  • FAQs

  • Unread email notification

  • Quick Access (Files)

  • Offline Experience

  • Private notes

  • SMS Integration

  • Facebook Messenger Integration

  • Predictive contact scoring

  • Classic Forms

  • US, EU, IN, ANZ Data centers

  • Default reports

  • Custom reports

  • API access

  • Zapier Integration

  • Google Apps Integration

  • Gmail Add-on Integration

  • Google Calendar integration

  • Office 365 Calendar integration

  • Google Contact Sync

  • Outlook Contact Sync

  • Freshdesk integration

  • Marketplace

  • Automatic Call Logging

  • Check-in

  • Bulk emails

  • Files

 

Freshmarketer

On downgrade to Pro

The following features will be lost on downgrade from the Enterprise plan:

  • Sales and marketing home dashboard

  • Auto Profile Enrichment

  • Transactional Emails

  • Field-level permissions

  • Advanced metrics for report

  • Dedicated account manager

The following features will be present with some limitations:

  • 25 Quick Access Files

  • 50 custom roles

  • API access: 2000/account/hour

  • Email marketing campaign limit per month: 5 times of number of contacts purchased

  • Email Deliverability for 10 custom domains

  • 10 popups

  • 20 active journeys

  • 100 Email templates

  • 25 footers in email campaign


 

On downgrade to Growth

In addition to all the above limitations, the following features will be lost.

  • Behavioral Segmentation

  • Offline events

  • Sales and Marketing home dashboard

  • Advanced CRM customization

  • Auto Profile Enrichment

  • Email Personalisation (Send for different segments/lists in one campaign)

  • Reply Tracking

  • Folders for email marketing campaigns

  • Transactional Emails

  • Behavioural Targeting (Custom Event based Trigger)

  • Intelliassign

  • Chat Auto resolve

  • Chat Campaigns

  • WhatsApp Integration

  • Apple Business Chat Integration

  • Smart matches (Deduplication)

  • Lead Gen Bot

  • Answer bot

  • Custom roles

  • Field-level permissions

  • Advanced metrics

  • Dedicated Account Manager

The following features will be present with some limitations:

  • Email marketing campaign limit per month : 3 times of number of contacts purchased

  • 20 email templates

  • 1 footer in campaign

  • 5 Subscription Centers

  • Email deliverability - 1 custom domain

  • Marketing journey builder - 3 popups

  • Basic Webhooks

  • 5 Active journeys

  • 10 Quick Access (Files)

  • API access: 1000/account/hour


 

On downgrade to Free

In addition to all the above limitations (Pro and Growth), the following features will be lost.

  • Basic Segmentation

  • Custom fields - Basic

  • Merge records

  • Clone records

  • Record Tags

  • Drag-n-Drop Email Editor

  • Option to Remove "Freshworks" from footer

  • Email Templates

  • Upload your own template

  • Email Personalisation (Merge Tags)

  • Email Campaign Scheduling

  • Custom Domains

  • Webhooks

  • Active Journeys

  • Journey Templates

  • Internal Notification

  • Sales Blocks in Journeys

  • Adding Delays

  • Split Traffic

  • Scheduling a journey

  • Multiple Journey entry

  • Journey Config Checker

  • Live Tracking

  • In-app notifications

  • Email notifications

  • Mobile push notifications

  • Desktop notifications

  • Recycle bin

  • Chat history beyond 30 days

  • Read receipts

  • Typing indicator

  • Canned response

  • Custom view

  • Default Business hours

  • Chat Assignment rules

  • Conversation Labels

  • FAQs

  • Unread email notification

  • Quick Access (Files)

  • Offline Experience

  • Private notes

  • Facebook Messenger Integration

  • Predictive contact scoring

  • US, EU, IN, ANZ Data centers

  • Default reports

  • Custom reports

  • API access

  • Marketplace

The following features will be present with some limitations:

  • 100 Active Contacts

  • 2 popups that have Freshworks branding

  • Email marketing campaign limit per month : 200

  • 1 Footer in campaign

  • 4 Subscription Centers


Freshsales Suite

 

On downgrade to Pro

The following features will be lost on downgrade from the Enterprise plan:

  • Custom sales activities

  • Sales and marketing Home dashboard

  • Custom modules

  • Auto profile enrichment

  • Sales forecasting

  • Deal Teams

  • Transactional Emails

  • Audit Logs

  • Holiday Calendar

  • Holiday Routing

  • Call Recording Opt-out

  • Call Center Agent Statuses

  • Queue Callback (Virtual Hold)

  • Field permissions

  • Advanced Metrics

  • Dedicated Account Manager

The following features will be present with some limitations:

  • 3000 active contacts

  • 50 auto-assignment rules for contacts, accounts and deals

  • 50 Workflows

  • 50 Sales Teams

  • Email marketing campaign per month: 5 times the number of contacts purchased

  • 100 Email templates

  • 25 Subscription Centers

  • Email Deliverability for 10 custom domains

  • 10 pop-ups

  • 20 Active journeys

  • 25 Quick Access Files

  • 5 GB file storage per user

  • 10 sales sequence per user

  • 50 custom roles

  • API access: 2000/account/hour


 

On downgrade to Growth

In addition to all the above limitations, the following features will be lost.

  • Behavioral segmentation

  • Offline events

  • Advanced CRM Customization

  • Auto-assignment rules for Contacts, Accounts and Deals

  • Time-based workflows

  • Product Catalog

  • Multiple sales pipelines

  • Sales Goals

  • Multi currency

  • Sales Teams

  • Email Personalisation (Send for diff segments/lists in one campaign)

  • Reply Tracking

  • Folders for email marketing campaigns

  • Behavioural Targeting (Custom Event based Trigger)

  • Warm Transfer

  • Bring Your Own Carrier (B.Y.O.C)

  • After Call Work

  • Pause Recordings

  • IVR (phone trees)

  • Advanced Call Queues

  • Agent Extensions

  • Smart Escalations

  • Non-Business Hours Routing

  • SIP connections

  • Real-time Queue Visibility

  • Real-time Agent Activity

  • Conference calling

  • IntelliAssign

  • Chat Auto resolve

  • Chat Campaigns

  • WhatsApp Integration

  • Apple Business Chat Integration

  • Smart Matches (Deduplication)

  • Lead Gen Bot

  • Hallway bot

  • Answer bot

  • Deal insights

  • Next best action

  • Out-of-office detection

  • Custom roles

  • Territory management

  • Offline Mobile Activity

The following features will be present with some limitations:

  • 1000 Active Contacts

  • 20 Workflows

  • Email marketing campaign limit : 3 times the number of contacts purchased

  • 20 Email templates

  • 1 Footer in campaign

  • Email deliverability:  1 custom domain

  • Marketing journey builder : 3 pop-ups

  • Basic Webhooks

  • 5 active journeys

  • 10 Quick Access Files

  • 2GB file storage per user

  • 5 sales sequence per user

  • 10 Quick Access Files

  • API access: 1000/account/hour


 

On downgrade to Free

In addition to all the above limitations (Pro and Growth), the following features will be lost

  • Basic Segmentation

  • Activity Home Dashboard

  • Custom fields - Basic fields

  • Merge Records

  • Clone Records

  • Record Tags

  • Email template tags

  • Workflows

  • Visual Sales pipeline

  • Rotten deals

  • Weighted pipeline

  • Contextual collaboration with Slack

  • Drag-n-Drop Email Editor

  • Remove "Freshworks" from footer

  • Email Templates

  • Upload your own template

  • Email Personalisation (Merge Tags)

  • Email Campaign Scheduling

  • Dedicated IP Address Support

  • Custom Domains

  • Webhooks

  • Active Journeys

  • Journey Templates

  • Internal Notification

  • Sales Blocks in Journeys

  • Adding Delays

  • Split Traffic

  • Scheduling a journey

  • Multiple Journey entry

  • Journey Configuration Checker

  • Live Tracking

  • In-app notifications

  • Email notifications

  • Mobile push notifications

  • Desktop notifications

  • File Storage

  • Recycle bin

  • Conversations view including awaiting response

  • Two-way email sync

  • Team inbox

  • Email forwarding

  • Personalized bulk emails (manual)

  • Sales Sequences

  • Email subscriptions

  • Bulk email metrics

  • Email scheduling

  • Email templates

  • Email tracking

  • Real-time email alerts

  • Number Porting

  • Call Masking

  • Ringtone Customisation

  • Forward to Phone

  • Hold Music Customisation

  • Basic Wait queues

  • Team Routing

  • External Number Routing

  • Voicemails

  • Voicemail Drop

  • Call Recording

  • Business Hours

  • Basic Call Queues

  • Chat history beyond 30 days

  • Read receipts

  • Typing indicator

  • Canned response

  • Custom view

  • Default Business hours

  • Chat Assignment rules

  • Conversation Labels

  • FAQs

  • Unread email notification

  • Quick Access (Files)

  • Offline Experience

  • Private notes

  • SMS Integration

  • Facebook Messenger Integration

  • Predictive contact scoring

  • US, EU, IN, ANZ Data centers

  • Default reports

  • Custom reports

  • API access

  • Zapier integration

  • Google Apps integration

  • Gmail Add-on

  • Google Calendar integration

  • Office 365 Calendar integration

  • Google Contact Sync

  • Outlook Contact Sync

  • Freshdesk integration

  • Marketplace

  • Automatic call logging

  • Mobile App Check-in

  • Bulk emails via mobile app

  • Files in mobile app

The following features will be present with some limitations:

  • 100 Active contacts

  • Email marketing campaign limit per month : 200

  • 1 Footer in Email Campaign

  • 4 Subscription Centers

  • Available under Marketing journey builder: 2 pop-ups having Freshworks branding