Freshworks CRM offers a free plan called Free for businesses that want to cut costs or own a very small sales team.
To enable the Free plan,
Go to Admin Settings > Plans and Billing. You can find the details of your current plans such as:
Your current plan
Number of Agents
Number of Add Ons
You can also find the details of your Phone credits, active add-ons and payment information.
Under Plan click Change Plan. Scroll down on the My subscription page and click Continue. A table with all the plans and the related features appears.
Scroll down and click Choose Plan under Free.
You will receive a pop-up message that shows the features and add-ons that you will lose on downgrade. Click Confirm.
The updated billing information appears.
Click here to know the features you will lose on downgrading to the free plan.