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Freshworks
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Freshworks Customer Service Suite
+1-866-832-3090
New Support Ticket
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Solutions
Introduction to Ticketing
Introduction to Ticketing
Admin Guide
The Getting Started Guide for Admins
System and Browser requirements for Freshdesk
Working with the all-new admin console
How to find your API key
How search works
Using the search tab
Filtered Search For Tickets
Bringing in your support team
Add or Edit Support Agents
Understand Full-time vs Occasional Agents
Organize Agents into Groups
Deactivate or Delete Support Agents
Bringing in your Customer Base
The Customers tab and what it can do
Creating companies and contacts
Customer 360 - Get complete context on your customer for Omnichannel subscriptions
Importing and Exporting customer data
Timezone and Language - Import format
See all 11 articles
Setting up support channels
Multi-channel support
Getting feedback from your website (with the feedback widget)
Using the original sender as ticket requester in forwarded emails
How do I show the Freshdesk help widget on WordPress?
Connect your chat and CRM accounts with Freshdesk with just a click
See all 6 articles
Understanding Ticket Form and Fields
Understanding the default fields in your ticket form
Creating custom fields in your ticket form
Using dependent fields in your ticket form
Understanding ticket statuses
Creating dynamic sections
See all 9 articles
Setting up multiple customer forms
Introduction to multiple ticket forms
Setting up multiple ticket forms
Editing, cloning and deleting a ticket form
Run automation on tickets created through a specific form
Linking one or more ticket forms to your Portal and Help widget
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