Freddy Copilot has officially transitioned into general availability, marking the end of the beta phase. Starting at USD 29/agent/month the add-on is now available for purchase.

Along with the Freddy Copilot add-on, you'll also get free access to Freddy Insights which continues to be in beta. To get uninterrupted access to both, buy the Freddy Copilot add-on at the earliest.

Freddy is available as a flexi-add-on, that is, you can choose to purchase the add-on for a subset of agents. Learn more about purchasing and managing licenses.



USD

EUR

GBP

AUD

INR

Annual (/month)

29

29

23

45

2399

Monthly

35

35

28

54

2879

Note: The pricing applies to the CS Suite, Freshchat, Freshdesk, and Freshdesk Omnichannel.


Feature availability:

Here's the Freddy AI feature available in Freshworks Customer Service Products


List of Freddy Copilot features

FreshdeskFreshchatCustomer Service Suite
Conversation summarizerNAYesYes
Ticket summarizerYesNAYes
Email conversation summarizerNAYesYes

Conversation to Ticket Summarization

(formerly L1 to L2 Summarization)

NAYesYes

Voice Transcript Summarization

NAYesYes
RephraseYesYesYes
Auto-completeNAYesYes
Solution Article GeneratorYesYesYes
Message ExpansionYesYesYes
Draft Email GeneratorYesYesYes
Tone EnhancerYesYesYes
Agent AssistYesNAYes
Auto TriageYesNAYes
Article SuggesterYesNAYes
Canned Response SuggesterYesNAYes

Conversational Knowledge Base

(formerly Ask KB)

NAYesYes
Proactive Quality CoachNAYesYes
Post Resolution Quality CoachNAYesYes

Conversational Actions

(formerly Prompt-based Agent Management)

NAYesYes

Sentiment Analysis

YesYesYes


List of Freddy Insights (Beta) features

FreshdeskFreshchatCustomer Service Suite
Conversational analytics (formerly Prompt-based Analytics)NAYesYes
Proactive InsightsNAYesYes
Thank You DetectorYesNAYes


List of Freddy Self Service features

FreshdeskFreshchatCustomer Service Suite
Bot conversation summarizer
NAYesYes
Autogenerating answers from suggested solution articles    
NAYesYes
Intent detection in bot flowsNAYesYes
Automatically suggest variants while building bots
NAYesYes

Conversational Actions to build bots
(formerly Prompt-based bot builder)

NAYesYes
Rephrase, expand, and enhance tone of bot dialogsNAYesYes
Small talk for bots
NAYesYes
QnA/ FAQ bots
NAYesYes
Email botYesNAYes


About Freddy Insights

When you purchase at least 1 Freddy copilot add-on license, you will get access to Freddy Insights beta at the account level (for all agents). The Admin can still control access to Insights from the Admin page.


*The enablement of optional functionality is subject to certain feature-specific terms and conditions set forth in the Freshworks Supplemental Terms.