As part of our public beta release in October 2023, the Freddy AI features, including Freddy Copilot and Freddy Insights, are now available to our Pro plan customers. Now, all customers on the Pro and Enterprise plans can tap into the full potential of our Freddy AI features for FREE during the beta phase.


Product availability:

The public beta release is applicable to Freddy AI in Freshchat, Freshdesk, and the CS Suite.


Feature availability:

Here's the Freddy AI feature available in Freshworks Customer Service Products


Sn #

Freddy AI
 Categories

Freddy AI Features

Freshdesk

Freshchat

Customer Service Suite


1

Freddy Copilot

Conversation Summarizer

NA

Y

Y


2

Freddy Copilot

Ticket Summarization

Y

NA

Y


3

Freddy Copilot

Rephrase

Y

Y

Y


4

Freddy Copilot

Auto-complete

NA

Y

Y


5

Freddy Copilot

Solution Article Generator

Y

Y

Y


6

Freddy Copilot

Tone Enhancer 

Y

Y

Y


7

Freddy Copilot

Message Expansion 

Y

Y

Y


8

Freddy Copilot

Summarize for Email

NA

Y

Y


9

Freddy Copilot

L1 to L2 Summarization

NA

Y

Y


10

Freddy Copilot

Draft Email Generator 

Y

Y

Y


11

Freddy Copilot

Voice Transcript Summarization

NA

Y

Y


12

Freddy Copilot

Prompt-Based Agent Management

NA

Y

Y


13

Freddy Copilot

OOO Detector

Y

NA

Y


14

Freddy Copilot

Thank You Detector

Y

NA

Y


15
Freddy Copilot
Agent Assist
NA

16

Freddy Copilot

Auto Triage

Y

NA

Y


17Freddy CopilotArticle SuggesterY

NA

Y
18
Freddy CopilotCanned Response SuggesterY

NA

Y
19
Freddy CopilotPost Resolution Quality Coach

NA

Y

Y


20Freddy InsightsPrompt-based Analytics

NA

Y

Y


21Freddy InsightsProactive Insights

NA

Y

Y


22Freddy Self ServiceBot Conversation Summarization
NA
Y

23
Freddy Self ServiceAuto Generate Answer from suggested Solution ArticleNAYY
24Freddy Self ServiceAutomatically Suggest VariantsNAYY
25Freddy Self ServiceContact Scenario Insights  (Bot Builder)NA
Y
Y

26FreddySelf Service
Enhance Bot Dialog Content
NAYY
27Freddy Self ServiceEmail BotYNAY
28Freddy Self Service Intent Detection in Bots flowsNAYY
29
Freddy Self ServiceSmall Talk for BotsNAYY
30Freddy Self Service QnA/ FAQ BotsNAYY

 

Note: Please note: Freddy Copilot and Freddy Insights are currently available in BETA on all the Pro and ENTERPRISE plans. They will be charged as individual add-ons with the Pro and Enterprise plans after the beta phase.



*The enablement of optional functionality is subject to certain feature-specific terms and conditions set forth in the Freshworks Supplemental Terms.