As part of our public beta release in October 2023, the Freddy AI features, including Freddy Copilot and Freddy Insights, are now available to our Pro plan customers. Now, all customers on the Pro and Enterprise plans can tap into the full potential of our Freddy AI features for FREE during the beta phase.
Product availability:
The public beta release is applicable to Freddy AI in Freshchat, Freshdesk, and the CS Suite.
Feature availability:
Here's the Freddy AI feature available in Freshworks Customer Service Products
Sn # | Freddy AI | Freddy AI Features | Freshdesk | Freshchat | Customer Service Suite | |
1 | Freddy Copilot | Conversation Summarizer | NA | |||
2 | Freddy Copilot | Ticket Summarization | NA | |||
3 | Freddy Copilot | Rephrase | ||||
4 | Freddy Copilot | Auto-complete | NA | |||
5 | Freddy Copilot | Solution Article Generator | ||||
6 | Freddy Copilot | Tone Enhancer | ||||
7 | Freddy Copilot | Message Expansion | ||||
8 | Freddy Copilot | Summarize for Email | NA | |||
9 | Freddy Copilot | L1 to L2 Summarization | NA | |||
10 | Freddy Copilot | Draft Email Generator | ||||
11 | Freddy Copilot | Voice Transcript Summarization | NA | |||
12 | Freddy Copilot | Prompt-Based Agent Management | NA | |||
13 | Freddy Copilot | OOO Detector | NA | |||
14 | Freddy Copilot | Thank You Detector | NA | |||
15 | Freddy Copilot | Agent Assist | NA | |||
16 | Freddy Copilot | Auto Triage | NA | |||
| 17 | Freddy Copilot | Article Suggester | Y | NA | Y | |
| 18 | Freddy Copilot | Canned Response Suggester | Y | NA | Y | |
| 19 | Freddy Copilot | Post Resolution Quality Coach | NA | |||
| 20 | Freddy Insights | Prompt-based Analytics | NA | |||
| 21 | Freddy Insights | Proactive Insights | NA | |||
| 22 | Freddy Self Service | Bot Conversation Summarization | NA | Y | ||
| 23 | Freddy Self Service | Auto Generate Answer from suggested Solution Article | NA | Y | Y | |
| 24 | Freddy Self Service | Automatically Suggest Variants | NA | Y | Y | |
| 25 | Freddy Self Service | Contact Scenario Insights (Bot Builder) | NA | Y | Y | |
| 26 | FreddySelf Service | Enhance Bot Dialog Content | NA | Y | Y | |
| 27 | Freddy Self Service | Email Bot | Y | NA | Y | |
| 28 | Freddy Self Service | Intent Detection in Bots flows | NA | Y | Y | |
| 29 | Freddy Self Service | Small Talk for Bots | NA | Y | Y | |
| 30 | Freddy Self Service | QnA/ FAQ Bots | NA | Y | Y |
Note: Please note: Freddy Copilot and Freddy Insights are currently available in BETA on all the Pro and ENTERPRISE plans. They will be charged as individual add-ons with the Pro and Enterprise plans after the beta phase.
*The enablement of optional functionality is subject to certain feature-specific terms and conditions set forth in the Freshworks Supplemental Terms.