With the Knowledge Source tab, your bot can learn from the FAQs you set up in Freshchat and engage in small talk for a better conversational experience. The Knowledge Source tab can be accessed by navigating to your bot > Answers > Configure > Knowledge Source



Learn from your FAQs

When you switch on this toggle, your bots will make use of your Freshchat  FAQs to offer more relevant answers to your customers' questions. If you have a lot of information documented as part of your FAQs, this will be a feature that you can enable for your bots to make the most out of them.


Small Talk

When you switch on this toggle, your bot will make small talk with your customers, offering them a more humanized bot experience, as opposed to a straightforward question-answer type of interaction. You can choose to use Small Talk to make your bots sound friendlier and more human-like. Small talk is now supported in the following languages:


Afrikaans
Albanian
Amharic
Arabic
Armenian
Assamese
Azerbaijani
Basque
Belarusian
Bengali
Bosnian
Bulgarian
Burmese
Catalan, Valencian
Chichewa, Chewa, Nyanja
Chinese
Chinese (Traditional)
Corsican
Croatian
Czech
Danish
Dutch, Flemish
English
Esperanto
Estonian
Filipino
Finnish
French
Gaelic, Scottish Gaelic
Galician
Georgian
German
Greek, Modern (1453–)
Gujarati
Haitian, Haitian Creole
Hausa
Hebrew
Hindi
Hungarian
Icelandic
Igbo
Indonesian
Irish
Italian
Japanese
Kannada
Kazakh
Khmer (Central)
Kinyarwanda
Kirghiz, Kyrgyz
Korean
Kurdish
Lao
Latin
Latvian
Lithuanian
Luxembourgish, Letzeburgesch
Macedonian
Malagasy
Malay
Malayalam
Maltese
Maori
Marathi
Mongolian
Nepali
Norwegian
Oriya
Persian
Polish
Portuguese
Portuguese (BR)
Portuguese/Portugal
Punjabi, Panjabi
Romanian, Moldavian, Moldovan
Russian
Samoan
Serbian
Shona
Sinhala, Sinhalese
Slovak
Slovenian
Somali
Southern Sotho
Spanish, Castilian
Spanish (Latin America)
Sundanese
Swahili
Swedish
Tagalog
Tajik
Tamil
Tatar
Telugu
Thai
Turkish
Turkmen
Uighur, Uyghur
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Western Frisian
Xhosa
Yiddish
Yoruba
Zulu