You can control the FAQ visibility on web pages by adding tags. When you create a new FAQ category, you can associate it with tags and use those tags as parameters in the Freshchat widget code snippet to display only a set of categories on different web pages. This helps you decide what works where and gives visitors and users the unique context they need on every page. 


You can tag each FAQ with a set of keywords. You can use tags to filter FAQs and directly launch a specific FAQ or a list of FAQs. For example, 'login' would be a keyword to an FAQ that helps troubleshoot login issues. On the app, your developers can add a button with a link to launch FAQs.


The admin sets it with filter = login filtering all login-related FAQs. That way, only that specific FAQ will show up.


Adding a Tag to a FAQ

  • While creating the FAQ, add the tag that is closely related to this FAQ, in the 'Tags' field.
    Tag.png

  • An FAQ can have multiple tags. If the tag has already been used, it appears in the dropdown list of already-used tag names. If the tag doesn't exist and is being used for the first time, it doesn't appear in the tags list. A new tag is created and can be used later to tag another related article.

  • You can also enable Filtered Search to narrow down the FAQs that appear based on the tag used.


Note: Tags added by admins won't be visible to end-users. There are no limits to the number of tags an admin can create.


Filtering FAQ by Tags

  • To filter and display only FAQs tagged with a specific term, use the filterByTags option in the FAQ Options instance passed to showFAQs() API as below. 
  • For example, you can link to FAQs related to login issues. Those specific FAQs can be tagged with the term "Login" and linked from the Payments page in the app.
    Screen Shot 2017-09-15 at 5.46.48 PM.png

Code samples for Android

List<String> tags = new ArrayList<>();
tags.add("login");
FaqOptions faqOptions = new FaqOptions().filterByTags(tags, "Login Issues");
Freshchat.showFAQs(MainActivity.this, faqOptions);


Code sample for iOS

FAQOptions *options = [FAQOptions new];
[options filterByTags : @[ @"login"] withTitle:@"Login Issues"];
[[Freshchat sharedInstance]showFAQs:self withOptions:options];


Code sample for web widget

<script>
  window.fcWidgetMessengerConfig = {
    // Setting FAQ Tags in the object below.
    faqTags : {
      // Array of Tags
      tags : ['paidusers'],
      //For articles, the below value should be article.
      //For article category, the below value should be category.
      filterType:'category' //Or filterType: 'article'
    }
  }
</script>
<script src='//fw-cdn.com/1*****7/2*****4.js' chat='true'></script>


Note: The list of tags need to be entered only in lowercase.