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Analytics in Conversations
Analytics in Conversations
Understand how your agents are performing
Freshchat Analytics- Index
Chat Analytics Module Definitions
Chat Conversations Overview
Chat Agent Performance Dashboard
How can I fetch the raw data of my chats?
Custom reports for the bot builder
Curated reports in Freshchat
See all 10 articles
Understand how your bots are performing
Bot Analytics Module Definitions
Understanding bot attributes
Introduction to Curated Reports
Chatbot Overview Report
Natural Language Performance Report
Chatbot System Performance Report
Session Analytics
See all 11 articles
Analytics FAQs
Can I track the volume of tickets associated with various labels?
What does full access to Dashboard mean?
Where can I find the volume of conversations initiated?
Unified Analytics: What's new
Freshchat Marketplace apps to help you with data-driven decisions
Historical Reports
Automated Reports
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