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Make data-driven decisions with Freshchat Analytics
Make data-driven decisions with Freshchat Analytics
Understand how your agents are performing
Freshchat Analytics- Index
Conversation metrics in chat analytics
Messages metrics in chat analytics
Chat availability metrics in chat analytics
How can I fetch the raw data of my chats?
See all 10 articles
Understand how your bots are performing
An introduction to bot performance analytics
The Messages Overview Report
The Conversations In-Depth Report
System Performance report
Custom reports for the bot builder
See all 16 articles
Analytics FAQs
Can I track the volume of tickets associated with various labels?
What does full access to Dashboard mean?
Where can I find the volume of conversations initiated?
Freshchat Marketplace apps to help you with data-driven decisions
Historical Reports
Automated Reports
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