Automatic Ticket Assignment

These solutions explain how you can categorize, prioritize and assign incoming tickets using automations in Freshdesk

• Understanding automatic ticket assignment

  Tue, 10 Sep, 2024 at 1:21 PM
• Ticket assignments with Freshdesk Omniroute™

  Fri, 30 Aug, 2024 at 5:27 PM
• Setting up Round-robin ticket assignment

  Thu, 23 May, 2024 at 2:42 PM
• Setting up Load-balanced ticket assignment

  Thu, 1 Sep, 2022 at 11:10 AM
• Setting up Skill-based ticket assignment

  Wed, 2 Aug, 2023 at 7:47 PM