Freshworks CRM allows users to clone a journey so that users can re-use relevant workflows from the existing journey and create a new journey. 

A user can clone a journey in multiple ways below:

  • From the ‘journeys’ dashboard, a clone option is provided for each journey using the ellipsis which provides a list of drop-down options.

  • Find an option to clone the journey on the top right of the screen of the Journey builder page

Note: Once you click on the ‘clone’ option, Freshworks CRM creates a new journey giving the name ‘copy of’ the respective journey cloned for reference.