Effective conversation management is key, especially when customers are inactive. While setting up Freddy AI Agent, the Settings section under the Configure tab lets you automate actions for unresponsive customers and customize your AI Agent’s appearance. This ensures a smooth support flow and a personalized experience.
To configure AI Agent inactivity settings,
Go to Configure tab > Auto-resolve due to inactivity: Set the timeframe within which the conversation can be closed if the customer does not respond.
Click Save.