Continuous refinement ensures your AI Agent consistently addresses key queries and delivers helpful responses, enhancing customer satisfaction. The Improve AI Agent section in Freddy AI Agent helps you refine your answers by analyzing live queries. It allows you to identify unanswered questions, review response correctness, and understand why some replies were marked unhelpful, ensuring your AI Agent delivers a better customer experience.
Improve AI Agent
The following tabs help you gauge the performance of your AI agent and improve them:
Unanswered queries: Customer queries the AI Agent was not able to answer.
Answered queries: Customer queries the AI Agent answered. Admins can then review these responses to ensure they are accurate and appropriate. If an admin finds a response that could be improved, they can edit it or map the query to a more precise answer.
Unhelpful responses: AI Agent responses that were marked as not helpful by customers.
You can also filter these tabs by timeframe using the Filter button.
Analyze Improve AI Agent responses
Unanswered queries: This section highlights queries that the AI agent was unable to answer. To enhance the AI agent's effectiveness, consider the following improvements:
Content Enrichment: Strengthen your Knowledge Base with more comprehensive and relevant content.
Q&A Expansion: Add new Questions and Answers to broaden the agent's understanding.
Workflow Refinement: Create or modify existing Workflows, incorporating appropriate APIs (if applicable to your use case) and information to better train the AI agent.
Hover over an unanswered question to take any of the following actions:
Conversation history: View the conversation(s) in which the AI Agent could not answer the question.
New Question: Add this as a new query and map it to an answer.
Delete: Delete unanswered query.
Answered queries: You can review the answers provided by the AI Agent. You should create Q&As to respond to certain queries with specific answers. Hover over an answered question to take any of the following actions:
Conversation history: View the conversation(s) in which the bot was able to answer the question.
New Question: Add this as a query and edit the answer or response to improve accuracy.
Delete: Delete the answered query from the list of queries.
Unhelpful knowledge sources: Check why some of the responses were marked as unhelpful by the customer and add additional information in your Knowledge Base or add Q&As.
Articles will be displayed under this section only if three or four customers provide a thumbs-down for a particular answer. A thumbs down from only one customer will not be displayed here.