This article provides the tasks that you can perform once a call is completed on the Freshdesk Contact Center mobile app. For instructions on general usage of the mobile app, see using the mobile app.
Once you complete a call on the mobile app, the post-call action screen automatically opens. Here, you can add call notes and create a ticket if you have a Freshdesk integration.
If you receive a call while the post call action screen is open, you will hear the incoming call notification in the background. To attend the call, you must first close the Post Call Actions screen.
On the Post Call Actions screen, click Add Notes, type your notes, and tap on Done.
If your Freshdesk and Frescaller accounts are integrated, you can easily create a Freshdesk support ticket related to your completed call directly on the mobile app.
- On the Post Call Actions screen, click Create Ticket.
- Enter the subject and description for the ticket and tap on Create Ticket.
- You will see a confirmation message on the screen. You can click on Open Ticket to view/edit the ticket details.
Note: If you have a Freshdesk mobile app installed, the ticket automatically opens in the app. Oterwise, the ticket opens on the browser.