We are moving from a third-party service to our own real-time service to enable you and your customers with a stable, scalable, and upgraded widget experience. Iself-service widget RTS URLs along with Pusher URLs shared below by 20th May 2022
Who does this change impact?
This migration affects all bot users using the self-service widget, who have configured CSP whitelisting. If the new URLs are not whitelisted, your support services will be affected as the widget conversations will not load. If there is no whitelist configured, no action is required.
If you have any questions, please write to firstname.lastname@example.org.