We are moving from a third-party service to our own real-time service to enable you and your customers with a stable, scalable, and upgraded widget experience. If you have enabled CSP (Content Security Policy) on the self-service widget of your chatbots embedded in your portal, it is important to allowlist RTS URLs along with Pusher URLs shared below by 20th May 2022 to avoid any business interruptions:


Region

Pusher URL

Additional RTS URLs to be allowlisted

AUS

wss://ws-mt1.pusher.com

  wss://rts-aus.freshworksapi.com

https://rts-aus.freshworksapi.com

EUC

wss://ws-mt1.pusher.com

wss://rts-euc.freshworksapi.com

https://rts-euc.freshworksapi.com

IN

wss://ws-ap2.pusher.com

wss://rts-in.freshworksapi.com

https://rts-in.freshworksapi.com

US

wss://ws-mt1.pusher.com

wss://rts-us.freshworksapi.com

https://rts-us.freshworksapi.com

Wildcard

(Recommended if unsure about the region)

*.pusher.com


Wildcard needs to support https and wss protocols.

*.freshworksapi.com


Wildcard needs to support https and wss protocols.



Who does this change impact?

This migration affects all bot users using the self-service widget, who have configured CSP whitelisting. If the new URLs are not whitelisted, your support services will be affected as the widget conversations will not load. If there is no whitelist configured, no action is required.

 

If you have any questions, please write to support@freshchat.com.